Tiana Grace

Enthusiastic and customer-focused professional seeking an opportunity to contribute to a dynamic team this summer, where I can deliver excellent customer service, build positive relationships and create an engaging customer service experience. I enjoy working collaboratively with others and aim to support store success through teamwork, attention to detail, and a genuine interest in helping customers enjoy their products experience. Current second-year psychology student at the University of Birmingham, looking for seasonal work.

Catering assistant - University of Birmingham Guild

(2025-03)

Zero-hour contract

• Serving customers in a friendly and professional manner at the counter and tables
• Preparing hot and cold drinks including coffee, tea, and soft drinks
• Assisting with basic food preparation such as sandwiches, snacks, and light meals
• Operating the till, handling cash and card payments accurately
• Maintaining cleanliness of the café including tables, counters, and dining areas
• Washing dishes and ensuring kitchen areas are kept clean and organised
• Restocking food, drinks, and supplies throughout shifts

Sales Assistant - Next, Selly Oak Retail Park Birmingham

(2025-05 - 2025-10)

Summer temp work

• Deliver excellent customer service and create a positive shopping experience
• Assist customers with product queries, sizing, and locating items in store
• Operate tills and process payments, refunds, and exchanges accurately
• Replenish stock and maintain attractive product displays and shop floor standards
• Organise fitting rooms and ensure merchandise is presented neatly
• Handle deliveries, unpack stock, and prepare items for display or storage
• Support achievement of store sales targets and promotions

Hospitality work - hap solutions agency

(2024)

• Welcomed and assisted festival attendees with tickets, wristbands, and general enquiries
• Managed entry queues and crowd flow to maintain a safe and organised environment
• Provided excellent customer service while handling complaints and resolving issues quickly
• Checked tickets, IDs, and accreditation passes at entrances and restricted areas
• Supported event setup and pack-down of front-of-house areas and signage
• Communicated event information, schedules, and directions to guests
• Worked closely with security, vendors, and event staff to coordinate smooth operations
• Handled cash and card payments for merchandise, food, or ticket sales when required
• Monitored venue cleanliness and presentation in customer-facing areas
• Assisted with emergency procedures and followed health & safety regulations
• Maintained a professional and friendly attitude during high-pressure and busy periods
• Helped create a positive and welcoming experience for festival guests

Undergraduate - Psychology - University of Birmingham A Levels - Loreto College

GCSEs - Stretford Grammar School