Tianna Alexander

A results-driven hospitality and events professional with a passion for delivering exceptional guest experiences while driving revenue growth. Experienced in reservations, front-of-house operations, and event coordination, I excel at building lasting client relationships, identifying opportunities to upsell, and maximising booking potential. I pride myself on delivering exceptional customer service with a strong focus on discretion, professionalism, and tailoring every experience to the highest standard.

Over the years and through my work experience I have developed skills that have boosted my creativity, organisation, initiative, and ability to connect with people from all walks of life. I have a proven track record managing events from enquiry to execution, training large teams, coordinating complex events, organising calendars and booking management systems to maximise covers, efficiency, and boost revenue. I am self-driven, but love working with others, and thrive in fast-paced settings whilst ensuring the consistency of my work is delivered to a high professional standard, even when required to work under pressure.

I have a warm, approachable, and bubbly personality, alongside strong communication and interpersonal skills, I genuinely enjoy building lasting relationships with guests, colleagues, suppliers, and clients alike.

Reservations, Events & Reception Manager - Poolhouse

(2026-01)

• Played a key role in the successful opening of Poolhouse, supporting the launch and day-to-day operational setup of the venue and events systems.
• Built and developed the reception, reservations and events team through strong leadership, team building, and hands-on training.
• Managed and motivated a large front-of-house and reservations team, maintaining high standards of service, professionalism, and guest experience.
• Building relationships with investors, suppliers, and clients. Conducting show arounds.
• Led large-scale team training sessions across reception and reservations, ensuring consistency, efficiency, and strong operational knowledge.
• Assisted in the development and implementation of the new reservation and events system, Manage Monkey, helping to streamline bookings, events, guest management, and operational processes.
• Organised and managed reservations systems, events from planning to execution, managed guest databases, and daily bookings to maximise covers, efficiency, and build revenue from the day we opened.
• Constantly adapting reservations and events packs as we learn and develop the needs of a new business, monitoring trends and guest expectations.
• Working closely with the marketing team to create successful offers and streamline communication to teams across the site.
• Helped create a positive, supportive, and high-performing workplace culture within a fast-paced hospitality environment.
• Working closely with management and operations teams to ensure events run smoothly in line with the venues launch and continued success.

Brand Development/Owner - TEEZ

(2024-03)

• Started a drum & bass music events brand and community around my full-time career in hospitality.
• Designing the logo, coming up with the brands language, visuals, font, colours scheme, and artwork.
• Sourcing and liaising with venues to host events, organising viewings and securing events over a yearly calender.
• Liaising and building relationships with agents and artist to confirm/agree dates and cost.
• Successful use of Meta targeting campaigns to promote event, and brand, monitoring views, interactions, and promotions through Meta Business Suit (please see attached meta numbers from the last 90 days)
• Organising the full running of the events from planning to execution on the day; training and organising staffing, scanning of tickets, payment on the door, communicating with the venue & security, looking after artists and arranging riders, supervising tech set up, following health & safety regulations, managing/supporting sound levels & lighting.
• Budgeting for each event, making a profit within the first year.
• Collaborating with other events brands to raise money for charity (Music Venues Trust) and cross promote events.
• Setting weekly goals for posting content on social media and organising calender dates for big promotional celebrations such as Halloween, Christmas etc… making sure to stay active and post at peak times for the best organic results.
• Managing all social media platforms: Instagram, YouTube, Facebook, TikTok – creating and sharing content across all platforms.
• Increased social media views and follows over a three-month period by 60% - keeping up with the consistency and quality of posts.
• Successfully building a strong community of artist, and promoters in the underground drum & bass music scene.

Reservation, Events & Reception Manager - La Bodega Negra

(2017-08 - 2025-08)

• Managing the reception team & booking all reservations and events for a two floor/two venue restaurant & bar.
• Solely booking large group events from corporate to personal; managing events from enquiry to execution, always going above and beyond to create the most memorable guest experience.
• Taking deposits and collaborating with guests and clients to build events around budgeting, with set menus, food & drinks pre-orders for every event.
• Exceptional understanding of the brand / face of the business and working closely with the head of marketing to implement new marketing deals.
• Coming up with new events ideas for business development, booking performers, finding the best quotes, and creating relationships with artists from drag queens to cabaret acts.
• Successfully turning over around 40% of yearly event enquiries, reaching yearly targets set for business needs, whilst always looking for new sites where the venue can be promoted as an event space: Tagvenue, Designmynight, Venue Scanner.
• Helping design and write copy for the events and reservations packs.
• Looking at business trends and constantly adapting to the changes of each day, week and month to help grow the business and build revenue.
• Creating spreadsheets and reports to help build revenue and track weekly/monthly numbers to use for future operations for reservations and events over each month of the year.
• Management and training of reception and reservations team, making sure all are aware of upcoming events, menus changes, policies, IT software, and procedures. Ensuring all daily tasks are completed by the team. Completing weekly rotas fairly. Hiring and training of new reception and reservations staff.
• Managing all office duties, printing and editing menus, answering all calls, replying to all emails and event requests.
• Writing all reception, events and reservation handbooks, points of service, and check lists.
• Working closely with the operations team to tackle daily tasks and to help build a strong guest data base.
• Efficient knowledge of Opentable, Guest Centre & Sevenroom booking systems.
• Creating floor plans that help maximise business along with ease of service.
• Competent IT skills, with use of Outlook, Adobe, Microsoft, Revel, Tissle. Staying in close communication with the IT team, helping to install any new IT equipment on-site, and acting quickly to solve any IT/internet issues.
• Dealing with all customer feedback, replying in a timely and respectful manner, always ensuring guest satisfaction.

BTEC National Diploma - Performing Arts - Oaklands College, Welwyn Garden City (2008 - 2010)