Tianna Hemming

A driven and passionate logistics professional with hands-on experience across administrative and operational roles. I thrive in fast-paced environments and am eager to grow within the logistics and supply chain industry. I am a confident and approachable individual with a positive, bubbly attitude and strong customer service skills.

I take pride in building good relationships, working as part of a team, and delivering a high standard of work. I am highly organised, reliable, and motivated to continue developing my skills and progressing within a dynamic organisation.

Logistics Co-ordinator - Smurfit Westrock - Birmingham

(2024-07)

• First point of contact for drivers arriving on site
• Managed inbound and outbound tracking using Excel
• Produced reports for operational and warehouse use
• Communicated with internal teams, suppliers, and drivers
• Conducted stock takes and supported inventory accuracy
• Used SAP and Metro systems for bookings and updates
• Checked vehicles and ensured compliance procedures were followed
• Supported daily transport planning and scheduling
• Assisted management with operational improvements
• Maintained accurate documentation and records

Transport Operator - Davies Turner & Co Ltd - Birmingham

(2023-06 - 2024-07)

• Planned and coordinated UK delivery and collection routes
• Managed customer queries, complaints, and damage reports
• Handled high-volume phone and email communication
• Scheduled deliveries with third-party providers
• Maintained accurate stock control records
• Produced Proof of Delivery (POD) documentation
• Monitored delivery performance and resolved issues
• Ensured timely and accurate deliveries

Warehouse Specialist / Transport Planner - GXO Logistics - Birmingham

(2022-08 - 2023-02)

• Planned domestic and international shipments
• Prepared delivery notes, labels, and shipping paperwork
• Communicated with drivers and contractors daily
• Managed emails and telephone enquiries
• Maintained organised records and documentation
• Conducted stock control and data entry
• Supported training of new employees

A Level - Business - Sutton Coldfield College (2021 - 2022)