Tiannah Palmer

Operations and Business Support professional with 5+ years' experience coordinating commercial operations, project workstreams and stakeholder activity within luxury retail and premium beauty environments, including Selfridges and Space NK. Skilled in project and diary coordination, internal communications, CRM and database management, KPI tracking and performance reporting, documentation, compliance and process improvement. A trusted, discreet operator known for working independently, managing competing priorities and supporting managers, brand teams and cross-functional stakeholders to uphold operational standards in fast-moving commercial environments.

Recent digital marketing training strengthens analytical, reporting, customer insight and brand communications capability that complements a commercially aware, operations-first career.

Operations & Customer Support Coordinator at Space NK Apothecary (2022-07 – 2023-08)

• Coordinated day-to-day commercial operations for a flagship luxury beauty store, working independently across client appointments, promotional launches, stock activity, service standards and administrative workflows in a high-volume trading environment.
• Acted as central point of contact between store management, head-office functions and external brand partners, managing internal communications, tracking actions to close and escalating operational risks appropriately.
• Maintained CRM records, client databases and operational documentation, ensuring data accuracy, compliance and audit readiness across brand, retail and customer processes.
• Tracked individual and team KPIs and contributed to weekly performance reporting used by management to inform commercial, operational and brand decisions.
• Supported cross-functional coordination between retail, brand and operations stakeholders during peak trading, product launches and in-store activations, keeping calendars, trackers and project timelines aligned.
• Identified process improvements to service, stock and administrative workflows, improving consistency and operational efficiency on the trading floor.

Operations & Brand Support Coordinator at Apotheca Beauty (Lime Crime & Dr Lancer) (2021-12 – 2022-03)

• Owned end-to-end counter operations as sole on-site operator for two premium beauty brands, independently managing administration, stock control, customer operations, reporting and operational documentation.
• Coordinated project delivery and communication between regional managers, retail partners and external stakeholders to ensure operational requirements were delivered on time and to brand standard.
• Maintained accurate records supporting audits, compliance, promotional activity and operational reporting cycles.
• Tracked commercial KPIs including sales performance, stock availability and promotional execution; escalated risks and supported process improvement initiatives with regional management.
• Built strong cross-functional relationships across brand, retail and head-office stakeholders to sustain day-to-day operational efficiency and commercial performance.

Retail Operations Associate at Show Beauty, Selfridges (2019-07 – 2020-01)

• Supported daily luxury retail operations within Selfridges' flagship beauty hall, upholding the service, presentation and operational standards expected of a premier luxury environment.
• Coordinated with brand management, concession teams and Selfridges operations to align activity, resolve day-to-day issues and support in-store brand initiatives.
• Managed sales records, stock movements, returns, client enquiries and administrative documentation with a strong attention to detail.
• Maintained operational records supporting forecasting, stock planning and business reporting for brand and retail stakeholders.

Customer Operations, Administration & Business Support at Space NK, Roc Recruitment, Easteye Limited, Dorothy Perkins (2013 – 2019)

• Delivered customer operations, stock coordination and operational administration across luxury retail, business support and recruitment environments.
• Provided business support to consultants and managers, coordinating diaries, managing candidate and client communication and maintaining accurate CRM and database records in a fast-paced recruitment setting.
• Handled business administration tasks including data entry, record management, documentation and internal communications.

Digital Marketing Skills Bootcamp in Digital Marketing – Ladies in Tech Excellence (Study Academy) (2025)

Digital Marketing Bootcamp in Digital Marketing – BrainStation

Level 3 Digital Marketing Skills Bootcamp in Digital Marketing – LMP

Level 2 Certificate in Digital Marketing in Digital Marketing – TQUK

Certificate in Business IT & Administration in Business IT & Administration – ELATT

City & Guilds ITQ IT Users Level 2 in IT Users – ELATT

10 GCSEs (A–C), including English, Mathematics & Psychology in General Education