Tiffany Ceped

kills and Attitudes

✓ Ability to work autonomously and as part of a team.

✓ Multitasking.

✓ Lead by example, motivating and developing employees.

✓ Forward planning skills and strategic thinking time management and strong organizational.

✓ Positive attitude towards self-develops.

✓ Commitment to excellent customer service skills.

✓ Good communication.

✓ Ability to work under pressure.

✓ Strong initiative and self-motivation.

✓ Strong analysis to help to improve sales of the store (Ranking Analysis).

✓ Ability to lead by example, motivate and develop staff.

✓ Management is all highly professional and fast in the decision making, always one step ahead.

Education

• Finished school 2017 (Ecuador)
• Graduted in computer system and accounted.
• Newham college (2019) (2020) ENGLISH AND MATH
• BEAUTY AND HAIR level1 (2020)
• BEAUTY THERAPIST level 1 and level 2 (2022)

Key holder and Sales Assistent |ZARA HOME|BATTERSEA|May 2023 -December 2023

• Supervise and control the work done by my colleagues.
• Monitor the layout and the availability of the product (including shoes, accessories, and perfumes)
• Plan and distribute in the work area.

Good communication with clients, kindness, empathy, and patience.

• Maintain store image and cleaning standards ensuring the floor remains tidy.
• Responsible for the maintenance of the store s electronic devices, phones, IPADS, IPODS, PHONES and apply troubleshooting techniques when necessary.
• To overlook replenishment is done in a timely and effective manner.
• Effectively resolve customer queries and manage conflict.
• Support customer services with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
• Complete the daily form with the company’s Health and Safety Policy.
• Charge of closing the cash register (filling out papers, filling out check papers to send to the bank

Cashier and Assistant manager | The Ivy Restaurant| June 2019-January2021

• Taking customer orders at the counter.
• Receiving payments and presenting change to customers.
• Function as the host/hostess of the restaurant.
• Making reservations for customers.
• Receiving food checks from waiters or customers.
• Handling customer complaints and resolving them.
• Acting as a role model for all employees by continuously exhibiting a high level of service and

Attention to detail in all tasks.

Sales Assistant |ZARA| Oxford Circus| March 2021- December 2022

• Customer Service: Able to gauge and meet the needs of the customer.
• Good customer service. Friendly and polite and puts the customer first. It is very important in creating loyal customers.
• Excellent human interaction with both clients and co-workers to have a better teamwork participation.
• Experience selling goods or services to the public.

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• Attention to details and customer needs.
• IT skills: Working in retail requires operating a software system. Capable of handling retail scheduling software,