Server/Bar Staff at HAPS AGENCY (2026-05 – 2026-06)
- Provided friendly and efficient service to customers in a busy bar environment
- Prepared and served a range of drinks while maintaining high standards of cleanliness and presentation
- Processed customer orders and payments accurately and efficiently
- Worked effectively as part of a team during busy periods and events
- Maintained a professional and welcoming attitude while delivering excellent customer service
- Followed health, safety and hygiene procedures at all times
Welcome Hub Assistant (2025-09 – 2026-05)
- Welcomed new and returning students and provided a friendly first point of contact during the university's arrival and induction period.
- Assisted students with enquiries relating to accommodation and ensured they directed them to the needed services
- Delivered excellent customer service in a fast-paced environment, responding to a high volume of queries both in person and over the phone.
- Helped resolve student concerns efficiently and professionally, learning how to deescalate tense situations
- Worked collaboratively with university staff and fellow Welcome Hub team members to ensure smooth daily operations.
- Created an inclusive, welcoming environment for students from diverse backgrounds and cultures.
- Demonstrated strong communication, problem-solving, teamwork, and time management skills while balancing multiple tasks during busy periods.
Retail Assistant at LITTLE MONKEY (2024-04 – 2025-04)
- Developed excellent time management skills by assisting customers while simultaneously maintaining an organized and presentable shop floor.
- Built a strong understanding of customer service by responding to customer enquiries and resolving issues efficiently
- Strengthened interpersonal and communication skills by handling challenging situations professionally
- Collaborated effectively with colleagues to ensure smooth day-to-day work and developed strong teamwork and interpersonal skills
GP Surgery Volunteering (2024-07 – 2024-07)
- Assisted patients at reception by supporting the check-in process
- Maintained a calm, professional, and approachable attitude while working in a fast-paced healthcare environment.
- Worked collaboratively with reception and clinical staff, developing confidence in a professional workplace and being trained
- Learned confidentiality and privacy in a professional environment
Receptionist at OLIVER AGENCY (2023-09 – 2024-01)
- Greeted clients and candidates professionally at the front desk, provided refreshments when needed
- Organised and filed documents
- Developed strong communication and multitasking skills in a fast - paced environment
- Learned how to overcome language barriers
