Tiffany Mathieson

I am a compassionate and reliable Community Support Worker with experience supporting elderly and vulnerable adults within the community. In my role at Age Concern, I provide emotional and practical support, carry out wellbeing checks, arrange appointments, make phone calls on behalf of clients, and help individuals access healthcare and community services. I am skilled in building trusting relationships through empathy, patience, and active listening while maintaining professionalism and confidentiality at all times.

I work effectively with families, colleagues, and external agencies to ensure clients receive the best possible support and are able to maintain their independence and wellbeing.

Community Support Worker - Age Concern

(2026-04)

• Provide emotional and practical support to older adults within the community, promoting independence and wellbeing.
• Build trusting relationships with clients through compassionate communication and active listening.
• Make phone calls and arrange appointments for clients, ensuring they can access the support and services they need.
• Assist individuals with accessing community resources, healthcare services, and social activities.
• Support vulnerable individuals with reducing isolation and improving confidence within the community.
• Maintain accurate records and handle sensitive information confidentially and professionally.
• Work closely with colleagues, families, and external agencies to provide the best support for clients.
• Demonstrate patience, empathy, safeguarding awareness, and strong problem-solving skills in challenging situations.

Crew Trainer - McDonald's (Simonside)

(2020-12 - 2026)

• Promote teamwork and provide guidance to new and existing team members to ensure smooth daily operations.
• Train and support colleagues on food preparation, customer service, and safety standards to maintain consistent quality and performance.
• Deliver excellent customer service by handling orders accurately, resolving issues promptly, and ensuring every customer leaves satisfied.
• Prepare and cook a wide range of food items, ensuring compliance with hygiene and food safety regulations.
• Operate efficiently under pressure during busy periods while maintaining attention to detail and teamwork.
• Demonstrated leadership, time management, and adaptability in a high-demand environment.

Level 3 Extended Diploma in Health and Social Care - Health and Social Care

Level 3 Diploma in Health and Social Care - Health and Social Care

GCSE - English Literature

GCSE - English Language

GCSE - Maths

GCSE - Science

GCSE - Health and Social Care

GCSE - Textiles