HR Manager at Gallagher Vinyl Products (2025-01 – Present)
- Handled all HR duties.
- Organized employee events
- Filled i9 forms and all state and federal w4 forms
- Managed recruitment, enhancing team efficiency through strategic hiring practices.
- Implemented HR policies, fostering a positive workplace culture and compliance.
- Resolved employee conflicts, improving team cohesion and morale.
- Conducted performance reviews, boosting productivity with targeted feedback.
- Optimized HR processes, achieving measurable improvements in operational efficiency.
- Helped Spanish employees with any issues and paperwork needed
- Complied with state laws and helped improve their productivity.
- Analyzed employee feedback to refine HR policies, leading to a more inclusive workplace culture and improved employee retention.
Administration Assistant at Chester River Landscaping (2024-05 – 2025-12)
- Managed office tasks, boosting efficiency resolving admin issues, enhancing team support.
- Analyzed data entry processes to identify inefficiencies.
- Maintained meticulous records of correspondence and schedules, ensuring compliance with company policies and enhancing administrative reliability.
- Developed a digital tracking system for inventory, significantly reducing manual errors and streamlining supply management.
- Ordered supplies for all workers
- Followed OSHA LAWS
- Followed Delaware state laws and regulations
- Helped with payroll
- Fostered a collaborative environment by providing ongoing assistance to team members, boosting morale and promoting shared goals.
- Managed employee onboarding processes, enhancing new hire integration and reducing time to productivity.
- Onboarding and Offboarding
- Created timesheets and New Hire forms
- Handled all HR Duties
- Coordinate HR tasks for bilingual crew, enhancing team support and satisfaction.
- Streamline office operations with efficient filing, communication, and customer service.
- Ensure prompt and accurate client responses, improving correspondence efficiency.
- Maintain organized company records, enabling quick access and retrieval.
- Facilitate communication between clients, suppliers, and teams, boosting satisfaction.
- Managed employee records, ensuring accuracy and compliance.
- Facilitated HR operations, enhancing efficiency and support.
- Streamlined job postings and selection, improving hiring process.
- Provided essential clerical support, maintaining organized files.
Human Resources Administrative Assistant at Denison Landscaping (2022-07 – 2023-05)
- Managed employee onboarding processes, enhancing new hire integration and reducing time to productivity.
- Onboarding and Offboarding
- Created timesheets and New Hire forms
- Handled all HR Duties
Cleaning Supervisor at Ck Cleaning Llc (2018-02 – 2024-01)
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
Medical Receptionist at Woman's Medical Center (2021-11 – 2022-06)
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verification of patients.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Customer Service Representative at Aarons Furniture Store (2016-02 – 2019-09)
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- Exceeded company productivity standards on consistent basis.
- Commanded controls over expenses and inventory for optimal budget tracking.
