Susmi Magar

Friendly and reliable waitress with hands-on experience in customer service and front-of-house operations. Currently studying BA (Hons) Culinary Arts Management at University College Birmingham, with practical experience in both casual and fine dining environments. Skilled in delivering excellent customer service, handling payments, and maintaining high service standards. Passionate about creating a welcoming dining experience and eager to develop in a professional hospitality environment.

Waitress at Millennium Balti (2023-12 – 2026-01)

• Delivered consistent, high-quality table service in a busy environment.
• Managed customer orders efficiently while maintaining accuracy and attention to detail.
• Handled cash and card transactions independently using the till system.
• Built strong customer relationships through regular interaction and service.
• Maintained high standards of cleanliness, organization, and service through shifts.
• Worked effectively under pressure during peak hours while supporting team operations.

Front of house - Restaurant at Birmingham College of Food

• Served customers in a professional dining environment.
• Helped with table setup and service.
• Communicated with guests and ensured good service.

Front of house (casual service) at Moss House

• Took orders and handled payments.
• Worked in a fast-paced takeaway-style environment.
• Supported daily service and customer interaction.

BA (Hons) in Culinary Arts Management – University College Birmingham (2023)

Management – High School (2018 – 2020)