Time Agahyedo

I am a self-motivated and ambitious Computer Science university graduate with over 3 years of experience working as an IT Help desk analyst and an IT Technician where I developed further extensive knowledge of IT hardware and software skills. I am eager to apply and develop my tech skills for more years.

IT Technician at Vital Energi Ltd (2024-09 – Present)

• Install, configure, and maintain computer systems, printers, and peripherals
• Provide hardware and software troubleshooting for users
• Respond to help desk tickets and resolve issues in a timely manner
• Set up and maintain LAN/WAN networks, Wi-Fi, and cabling
• Monitor system performance and ensure network security
• Assist with server maintenance, backups, and updates
• Implement basic cybersecurity measures (antivirus, firewalls, access control)
• Perform regular data backups and assist with disaster recovery
• Enforce IT policies and best practices
• Install and update operating systems and applications
• Maintain inventory of IT equipment and licenses
• Coordinate repairs and replacements
• Document issues, solutions, and system configurations
• Train users on new systems, software, or IT procedures
• Work with other IT staff or vendors on larger projects
• Support upgrades, migrations, and system rollouts

IT Help Desk Analyst at Smart Sourcing PLC (2022-04 – 2024-05)

• Provided high quality customer advice and support remotely via telephone, online chats, email, and some face to face support
• Provided a good telephone manner whilst also been able to manage challenging customers in a fast-paced remote technical support environment
• Implemented my vast knowledge of mobile devices, software, hardware, operating systems (Microsoft Windows and Apple Mac OS), and office productivity tools, for instance Microsoft Office 365, to troubleshoot various issues
• Conducted troubleshooting to solve IT related issues for more than 500 users
• Followed up with customers to ensure satisfactory services
• Communicated customer feedback to the appropriate internal team members

Admin Assistant at Nasim & Co Solicitors (2018-03 – 2022-02)

• Preparing, organising, and storing information in paper and digital form
• Dealing with queries on the phone and by email
• Greeting visitors at reception
• Create spreadsheets and important documents
• Managing diaries
• scheduling meetings
• booking rooms
• Arranging travel and accommodation
• Arranging post and deliveries
• I had to write and distribute emails
• I had to assist in the preparation of regularly scheduled reports
• I had to develop and maintain a filling system
• I had to act as the point of contact for internal and external clients

BSC (Hons) in Computer Science – University Of Westminster (2018 – 2023)

Level 3 Extended Diploma in IT Practitioners – Newvic College (2015 – 2018)

Level 2 Extended Certificate in IT Networking and Systems support – Newvic College (2015 – 2018)

GCSEs – Little Ilford School (2010 – 2015)