Tina Brewer

I am a highly motivated customer service professional and set high standards for myself in my work. I pride myself on offering customer service which is aimed at achieving outcomes whilst adhering to procedures. I have a very warm and friendly personality and enjoy going the extra mile helping people. I am an excellent problem solver with a very creative and customer focussed approach. I enjoy working as part of a team to achieve the best results.

Accounts Administrator - B.A.S.I.C Driver training

(2022-07)

• Maintaining financial records, including keeping sales and purchase ledger
• Filing tax returns
• Raising invoices
• Typing of reports to send to the clients

Sales and Service Coordinator - Goodfellow Cambridge Ltd

(2020-03 - 2022-06)

• Dealing with customer queries by telephone
• Receiving and processing customer orders
• Preparing and sending quotations
• Liaising with other departments to ensure timely despatch
• Investigating any complaints and looking at corrective actions
• Monitoring Feefo feedback

Customer Services Administrator - Steinhoff UK Beds Ltd

(2010-08 - 2020-02)

• Dealing with customer queries by telephone
• Receiving and processing customers orders
• Booking in our deliveries to our retailers
• Liaising with other departments to ensure timely dispatch
• Organising direct home deliveries with Bensons customers

Customer Service Supervisor - DiverseyLever Equipment Ltd

(1996-02 - 2005-09)

• Ensuring the day to day smooth running of the department
• Managing staff performance of a small team, including recruiting and appraisals
• Providing an account management service for key clients by face to face and video conferencing
• Liaising with other departments to ensure timely despatch
• Ensuring monthly targets were achieved or exceeded

Certificate in Counselling Skills Level 2 - Counselling

GCSE - Biology

GCSE - English Language

GCSE - English Literature

GCSE - Food and nutrition

GCSE - Geography

GCSE - Mathematics

GCSE - Office Studies

GCSE - Science

GCSE - Typing and Word Processing

Beauty courses - Beauty