Postwoman - Royal Mail
(2016-12)
- Handling sensitive confidential documents
- Time sensitive special deliveries
- Mail sorting
- Redirections making sure mail follows correct changes of address
- Scanning parcels into a PDA system ready for delivery
- Sorting and corresponding mail and parcels ready for delivery
- Packing the van ready for delivery
- Driving to delivery locations
- Delivering mail/scanning special deliveries and parcels to correct location via PDA data entry system
- Customer service is vital at all times as a friendly professional attitude is key to ensuring customer satisfaction
- Working to strict deadlines is imperative within this role
Customer Service Assistant - Mothercare
(2006-04 - 2016-12)
An in store representative of Mothercare, I would be the first port of call for sales and customer service issues for customers. My usual day would consist of the following:
- Running the Home and Travel department, from visual merchandising to handling customer issues on a daily basis.
- Placing web orders for customers.
- Maintaining the stockroom and ensuring stock levels are correct.
- General customer service, assisting customers with a range of queries, from car seat requirements to pushchair suitability.
- Data entry into the Mothercare database.
- Dealing with customer credit and payment plans.
- Dealing with confidential information on a daily basis.
- Cash handling.
- Providing support to other staff members.
- Working to strict deadlines.
- Being able to prioritise workloads.
Food & Beverage Supervisor - Cannons Health & Fitness
(2002-04 - 2006-05)
Supervising a team of seven, I was given the task of assisting with the running of the Food and Beverage team, I dealt with a vast range of tasks, such as:
- Team management, delegating tasks to team members to ensure the smooth running of the department.
- Events and hospitality bookings.
- Stock takes and food orders.
- Auditing the department on a monthly basis.
- Food and Beverage management.
- Bar assistance.
- Cash handling.
- Customer service.
- Health and Safety training.
- COSHH training.
Store Manager - Fairdeal Books
(1994-02 - 2006-05)
Running a local bookstore, my duties would be as follows:
- Team management.
- Planning of staff rotas.
- Visiting the bank to deposit takings.
- Store planning and merchandising.
- Recruitment of new staff members.
- Stock control.
- Customer Service.
- Cash handling.
Hair Stylist - Michael Gerard Hair & Beauty
(1989-06 - 1994-09)
Originally starting as a trainee, I became fully qualified as a hair stylist, I would deal with things such as:
- Meeting and greeting customers.
- Colouring, cutting and styling hair
- Customer service.
- Health and safety.
- Cash handling.
