Tina Morris

Highly organised and dependable professional with experience across payroll administration, financial processes, customer service and small business management. Experienced in processing timesheets, managing payroll for employees and subcontractors, CIS submissions, PAYE records and HMRC reporting. Founder of a successful dog walking business managing a portfolio of approximately 50 clients while maintaining high standards of organisation, communication and service.

Known for reliability, attention to detail and the ability to work accurately in busy and deadline-driven environments.

Founder & Owner – Dog Walking Business - Self Employed

(2018-01)

Built and grown a successful dog walking business operating for over 7 years

• Manage a portfolio of approximately 50 clients with regular and ad-hoc bookings
• Safely walk 15–20 dogs per day in structured group walks of 4–6 dogs
• Trusted key holder responsible for secure access to multiple client homes
• Manage bookings, scheduling, invoicing, payments and customer communication
• Maintain strong long-term relationships with clients through reliability and service quality

Accounts Administrator - Bam Paving Ltd

(2015-07 - 2019-12)

Maintained responsibility for core finance administration including payroll, VAT, CIS and reconciliations

• Processed payroll for employees and subcontractors ensuring accurate and timely payments
• Managed contractor timesheets and validated hours prior to payroll processing
• Handled CIS verification and monthly HMRC submissions
• Prepared quarterly VAT returns and maintained PAYE records
• Responded to payroll and payment queries from employees and subcontractors
• Processed supplier invoices and supported credit control processes
• Completed bank reconciliations and financial record keeping

Customer Service Advisor - Barclaycard Global Operations & Technology

(2015-01 - 2018-12)

• Provided customer support to businesses using Barclaycard payment systems
• Resolved issues with PDQ machines and online payment platforms
• Handled customer queries and complaints while maintaining compliance standards
• Managed sensitive financial and customer data with accuracy and professionalism

Underwriting Team Manager - Barclaycard Global Operations & Technology

(2013-01 - 2015-12)

• Managed a team of 11 staff and oversaw daily operational targets
• Allocated workloads and coached staff to improve performance
• Worked with senior management to improve workflow efficiency

Account Support Executive - Barclaycard Global Payment Acceptance

(2008-01 - 2013-12)

• Managed relationships with strategic merchant clients
• Identified opportunities for revenue growth through cross-selling
• Delivered high level customer service support

Direct Sales Advisor - Barclaycard Global Payment Acceptance

(2007-01 - 2008-12)

• Converted inbound sales enquiries into new merchant accounts
• Processed merchant applications and prepared quotations

Word Processing Stage 2 - Northampton College

Word Processing Stage 1 - Northampton College

Typewriting Stage 1 - Northampton College

GCSEs - English, Mathematics, Science and Business Studies - Mereway Upper School