HEALTHCARE ASSISTANT - ELYSIUM HEALTHCARE - WIDNES, UNITED KINGDOM - Widnes, United Kingdom
(2023-09)
Providing day to day care and living assistance therapeutic and basic care. Developing care and treatment plans in collaboration with other professionals and reporting to Ward Manager
- Monitoring Service users' physical and mental health and keeping accurate records
- Taking vital measurements and supporting patients with daily activities such as eating and taking medications
- Giving practical support to patients and their families, such as with their room tasks, accompanying them on their home visits and paperwork
- Educating patients' families about mental health issues and how they can help their loved ones
- Providing emotional support and reassurance to patients and their families and getting involved in Service users rehabilitation programmes
SENIOR CARER - SEVACARE LIMITED- BIRMINGHAM, UNITED KINGDOM - Birmingham, United Kingdom
(2023-02 - 2023-08)
- Contacting risk assessments for both private and hospital discharged patients (EICTs)
- Doing call monitoring with all EICT service users
- Routinely and overseeing and monitoring care workers, and contacting sport checks to check on quality of service rendered and giving feedback to Care staff and management making suggestions to improve the contact
- Answering the telephone and attending to any duties assigned by my superiors. Training and assessing any new staff employees
- Delivering any documentation as and when required
- Helping Service users use the bathroom, and other personal care Reporting to the office any changes in Service users condition
- Clean and bathe Service users and help to dress up but always maintaining their independence and dignity
- Ensuring the principals of safe guarding are adhered to Maintain Service users' hygiene and change bedding
- Making sure Service users are comfortable in the bed, chair or sofa
FOOD & BEVERAGE MANAGER - EBUNDU LODGE, NELSPRUIT - NELSPRUIT, SOUTH AFRICA - Nelspruit, South Africa
(2021-11 - 2022-12)
- Spearheaded comprehensive guest experience strategies, overseeing the entire customer journey from initial booking through post-stay follow-up
- Achieved a 95% guest satisfactory ratings by implementing a proactive feedback protocol that addressed service gaps in real-time
- Managed high-profile VIP experiences and complex service recovery situations, successfully converting negative feedback into long-term brand loyalty
- Monitored and boosted TripAdvisor and Google ratings through targeted digital reputation management and personalised responses to online reviews
- Recruited, trained, and mentored a diverse team of 30+ staff members across Front Office, Housekeeping, and F&B departments
- Reduced employee turnover by 20-40% by introducing mentorship programmes, structured performance evaluations, and flexible scheduling initiatives
- Conducted daily HOD (Head of Department) briefings to align team goals with business objectives and ensure 100% compliance with standard operating procedures (SOPs)
- Optimized labour cost and rotas based on real-time occupancy forecasts to maintain high service levels during peak periods
- Maintained full oversight of inventory levels, implementing automated stock control systems that reduced operational wastage by 15%
- Renegotiated vendor contracts for linens, amenities, and F&B supplies, securing 7-25% annual savings while maintaining premium service quality
- Conducted regular audits of housekeeping and maintenance supplies to ensure the property remained fully equipped for uninterrupted daily operations
- Managed departmental budgets exceeding strategically allocating funds for property maintenance and guest-facing facility upgrades
NURSING ASSISTANT - OLGAR'S CLINIC - NELSPRUIT, SOUTH AFRICA - Nelspruit, South Africa
(2021-02 - 2021-10)
- Conducted regular monitoring of vital signs, accurately recording data and immediately escalating any clinical concerns to the Registered Nurse or Doctor
- Delivered dignified, person-centred assistance with bathing, dressing, and toileting, ensuring that patients' hygiene and bedding were maintained to the highest standards
- Safely performed patient transfers, including turning, repositioning, and moving individuals between wheelchairs, seating, and beds using approved manual handling techniques
- Maintained a safe clinical environment through diligent damp dusting and adherence to strict infection prevention protocols
- Supervised meal service and provided physical support to patients during meal times, ensuring adequate hydration and nutritional intake
- Responsibly administered medications as prescribed, following all safety protocols and reporting requirements
- Actively supported the clinical team by executing delegated tasks from senior medical staff, ensuring seamless patient care and ward efficiency
ASSISTANT MANAGER - CAPTAIN JAVA & WINGS @ CALTEX, - SABIE, SOUTH AFRICA - Sabie, South Africa
(2018-01 - 2021-01)
- Delivered exceptional service by managing guest expectations, resolving complex enquiries, and ensuring a high-quality, welcoming environment that prioritises customer satisfaction
- Managed end-to-end supply chain operations, including procurement, stock rotation, and wastage reduction, ensuring that all necessary resources were available for seamless daily operations
- Oversaw staff performance through effective scheduling, training, and mentorship, fostering a productive team culture while ensuring compliance with all organisational policies
FOOD & BEVERAGE MANAGER - MISTY MOUNTAIN HOTEL - Sabie, South Africa
(2010-05 - 2018-05)
- Elevated guest satisfaction by personalising service and handling feedback with professionalism
- Streamlined inventory processes, ensuring consistent stock availability while managing vendor relationships
- Mentored and led a diverse team, focusing on performance management and professional development
SENIOR RESTAURANT MANAGER - LONE CREEK SPUR, SABIE - Sabie, South Africa
(2007-05 - 2010-01)
- Driving positive guest interactions from arrival to departure and proactively resolving issues
- Managing the full lifecycle of supplies, from auditing current levels to negotiating with suppliers
- Directing daily operations, managing rotas, and ensuring the team meets all KPIs and safety standards
HOME BASED CAREGIVER - HOME BASED CAREGIVER - Chiredzi, Zimbabwe
(2007-02 - 2007-04)
- Provided comprehensive daily living support for a family member following a serious accident, including personal hygiene, mobility assistance, and nutritional support
- Managed all healthcare logistics, including transportation to specialist appointments and the precise administration of prescribed medication
- Provided compassionate, 24/7 palliative support, ensuring comfort and dignity through the final stages of recovery and life
KITCHEN ASSISTANT - SHERATON HARARE HOTEL - Harare, Zimbabwe
(2002-04 - 2003-11)
- Upheld rigorous food safety and cleanliness standards, ensuring all surfaces, equipment, and storage areas met health and safety regulations
- Provided versatile support across the kitchen, executing additional tasks and assisting the chef team as required by management to ensure smooth service
TRAINEE - THE KINGDOM HOTEL - Victoria Falls, Zimbabwe
(2001-04 - 2002-03)
- Ensuring high standards of cleanliness and room presentation
- Managing guest belongings and providing first-class arrival experiences
- Delivering personalized guest interactions and front-desk operational support
VOLUNTEER CAREGIVER - GLOBAL ASSOCIATION FOR EQUALISATION AND DEVELOPMENT - Harare, Zimbabwe
(2004-01 - 2006-12)
- Provided high-level assistance with daily living activities, including bed bathing, safe patient moving and handling (lifting), and specialized wound management
- Managed the holistic daily care for children with complex disabilities, ensuring all physical and emotional needs were met within a facility setting
- Administered prescribed medications and managed specialized dietary regimes on strict clinical schedules
- Proactively identified and removed mobility hazards to ensure a fully accessible environment for users of wheelchairs, walkers, and other mobility aids
- Designed and implemented inclusive educational and recreational summer programmes, including sensory crafts and adapted games
