Tintu Thomas

Finance and banking professional with 6+ years of experience across banking operations, financial data analysis, transaction processing, reporting and customer-focused financial services.

Experience at Axis Bank includes financial analysis, review of financial statements, budgeting and forecasting activities, performance monitoring and preparation of reports and presentations.

Strong

Excel skills including PivotTables, VLOOKUP and Macros, with knowledge of Power BI and SQL. MSc Banking & Finance graduate from Brunel University London with a track record of driving data accuracy, maintaining strong financial controls, and translating intricate financial reporting insights into clear stakeholder presentations using Microsoft PowerPoint.

Branch Relationship Officer – Premium Banking - AXIS BANK LTD - Cochin, India

(2016-09 - 2022-05)

• Analyzed complex financial profiles and account datasets across a portfolio of 150+ high-value premium banking clients to extract actionable trends and support strategic business planning.
• Reviewed financial statements, account information and transaction activity to assess client financial requirements and support appropriate banking solutions.
• Supported budgeting and forecasting activities by reviewing historical financial information, transaction trends and customer-level performance data to assist planning and business decisions.
• Prepared and maintained Excel-based financial and operational reports using PivotTables, VLOOKUP and Macros to analyse banking data and improve reporting efficiency.
• Processed and analyzed 30–40 daily banking transactions and service requests, including domestic and international fund transfers and remittances, maintaining 95%+ TAT adherence.
• Conducted financial data reviews and reconciliations to identify discrepancies, validate transaction information and maintain data accuracy.
• Prepared PowerPoint presentations and financial/operational summaries to communicate analysis, trends and performance information to internal stakeholders.
• Liaised with Operations and Compliance teams to resolve 25–30 weekly customer and transaction-related queries and ensure timely completion of financial processes.

Process Associate – Retail & Commercial Banking Operations - ROYAL BANK OF SCOTLAND BUSINESS SERVICES - Chennai, India

(2013-09 - 2014-09)

• Analysed and validated high-volume customer and financial data within retail and commercial banking operations, maintaining 95%+ data accuracy.
• Performed data extraction, validation and system checks across account-opening and onboarding processes to identify errors and minimise rework.
• Processed 40–50 weekly new account applications while ensuring accurate financial and customer information within operational systems.
• Performed 30–40 weekly KYC, Customer Due Diligence and Enhanced Due Diligence reviews, supporting accurate financial records and regulatory compliance.
• Reviewed and validated supporting documentation, improving first-time approval rates by 15–20% through structured quality-control procedures.
• Monitored operational KPIs and turnaround times, contributing to a 20% improvement in overall onboarding turnaround time.
• Maintained accurate and confidential financial and customer records while consistently meeting strict SLA and TAT requirements.

Discharge and Flow Coordinator - UNIVERSITY HOSPITALS BRISTOL AND WESTON NHS FOUNDATION TRUST - Bristol, United Kingdom

(2024-07 - 2025-11)

• Analysed operational workflow and case information to monitor performance, identify delays and support timely resolution of high-volume cases.
• Coordinated 30–40 cases weekly across clinical, administrative and external stakeholders, maintaining accurate records and documentation.
• Served as the primary point of contact for 25+ daily enquiries, analysing issues and coordinating appropriate resolutions within SLA requirements.
• Achieved a 95% on-time processing rate through structured monitoring, accurate documentation and effective stakeholder coordination.
• Maintained data confidentiality, information accuracy and record integrity in accordance with organisational policies and information governance requirements.

Sales Assistant - WENZEL'S THE BAKERS - London, United Kingdom

(2023-11 - 2024-01)

• Processed 80–100 customer transactions per shift, including payments and cash reconciliation, maintaining high levels of accuracy.
• Reconciled daily cash and transaction information while following established financial and operational procedures.
• Supported accurate transaction records and efficient peak-period operations.

Service Assistant - SAINSBURY'S - London, United Kingdom

(2023-01 - 2023-04)

• Processed 120+ POS transactions per shift, including payments, refunds and exchanges, maintaining accurate transaction records.
• Supported operational performance during peak periods by coordinating activities across 10–15 colleagues.
• Resolved 30–40 customer queries daily while maintaining service quality and adherence to operational procedures.

MSc - Banking & Finance - Brunel University London (2022-09 - 2023-06)

Post Graduate Diploma - Banking & Financial Services - Manipal University (2015-09 - 2016-06)

Master of Arts - English - Indira Gandhi National Open University (2017-09 - 2019-06)

Bachelor of Arts - English - Sacred Heart College (2010-09 - 2013-06)