Tishaye Rookwood

Friendly, reliable and professional customer service assistant with experience working in childcare, hospitality and fast-paced environments. Confident communicating with a wide range of people, resolving queries and providing excellent service. A strong team player who works well under pressure, learns quickly and remains calm in busy situations. Available for an immediate start and flexible to work evening, night and weekend shifts.

Play Worker / Childcare Assistant at Kids Comes First – Brookfield Primary School (2023-10 – Present)

• Delivered excellent customer service to parents, carers and visitors.
• Built positive relationships through effective communication.
• Responded to questions and resolved day-to-day enquiries professionally.
• Worked as part of a team to ensure smooth daily operations.
• Maintained accurate records and followed company procedures.
• Worked in a busy environment while remaining organised and calm.

Play Worker / Childcare Assistant at P&S Never Too Late Playscheme (2023-04 – 2025-12)

• Communicated confidently with children, parents and colleagues.
• Organised activities while managing multiple tasks efficiently.
• Helped create a welcoming and inclusive environment.
• Worked under pressure during busy holiday periods.
• Adapted quickly to changing situations and customer needs.

Hospitality Assistant at Mint People (2021-08 – 2021-12)

• Delivered excellent customer service in busy hospitality settings.
• Assisted customers politely and professionally.
• Worked efficiently during peak service times.
• Supported colleagues to maintain high service standards.

Self-Employed Childcare Provider at Cozy Cub Care (2022 – Present)

• Built trusted relationships with families through reliable service.
• Organised daily schedules and activities.
• Managed responsibilities independently while maintaining a high standard of care.

Level 2 in Business Finance – Walsall College

Level 2 in Health & Social Care – Walsall College

GCSEs in English and Maths – Central Academy