Tom Gibson

Creative and customer-focused retail professional with 5+ years of customer service experience and a genuine passion for fashion, interiors, music and contemporary culture. Confident working with customers, creating a welcoming environment and working in fast-paced teams. A regular Urban Outfitters customer with a strong interest in the brand and its distinctive aesthetic.

Temporary Customer Assistant at Lidl (2025-07 – 2025-09)

• Operated tills and self-checkouts, handling cash and card payments
• Managed deliveries, stock rotation, and replenishment
• Supported bakery shifts, including preparation and presentation
• Maintained shop floor and warehouse cleanliness
• Completed 60+ hours of training in store systems and health & safety

Seasonal Colleague at Tesco (2024-11 – 2024-12)

• Supported replenishment, picking, and customer service
• Managed deliveries and back-door operations during peak periods
• Handled damaged stock and reductions to minimise waste
• Supported the team to meet customer demand efficiently

Warehouse Operative at Sainsburys (2023-11 – 2024-09)

• Picked and prepared orders to meet strict deadlines
• Worked efficiently under pressure in a fast-paced environment
• Maintained accuracy and attention to detail
• Contributed to smooth warehouse operations

Bar Staff at Top Golf (2023-02 – 2023-11)

• Delivered fast and friendly service in a high-pressure environment
• Prepared drinks and handled customer orders efficiently
• Managed stock, inventory, and wastage reporting
• Maintained a clean and organised bar area
• Supported team coordination during busy service periods

UAL Level 3 Diploma in Creative Media Production in Creative Media Production – London Screen Academy (2019-09 – 2021-06)

GCSEs in General Education – West Hatch High School (2014-09 – 2019-06)