Tom Still

Tom is a Digital Transformation Professional with a proven track record of successful delivery in complex Government SIAM environments. He has extensive experience managing Change & Release capabilities within Digital Transformation Programmes and the transition of these services into Live Ops Capabilities. He is skilled in change and project delivery as well as strategic process and governance design, with a focus on supplier and stakeholder management.

He has excellent written and verbal communication skills and fosters strong, productive relationships with internal and external stakeholders.

Delivery Lead at HMCTS (2026-03 – Present)

• End-to-end management of significant restructuring of Change, Incident and Release capabilities
• Defining strategic Observability Management model and analysis of current capabilities
• Process redesign and governance mapping
• Design and implement the integration of Cyber Security and Major Incident Management Processes

Head of Release at HMCTS (2021-11 – 2026-03)

• Manage MSP for Release Management across all HMCTS services
• Implemented Agile SIAM change and release function to support major programme delivery
• Process redesign to transition into BAU release capability post programme delivery and the transition of capabilities into HMCTS
• Process integration between Change and Release Management capabilities
• Standardised release processes across systems, suppliers, and technologies
• Implemented data driven demand forecasting and management
• Delivery of complex releases across multiple suppliers and business areas
• Coordination of test environment activities across multiple delivery teams
• Release delivery and integration with Defect and Problem management

Critical System Decommission Delivery Lead at Home Office (2020-07 – 2021-11)

• Developed the strategy for the decommission of critical national infrastructure services based on the wider programme delivery roadmaps
• Gap analysis on programme scope vs. decommission dependencies to align the programme roadmap with decommission requirements
• Assessment of Data retention requirements and Cutover Phases required to enable decommission
• Definition of substantial refresh requirements added to Programme scope to enable decommission
• Test environment decommission planning

DSAB Head of Release at Home Office (2019-07 – 2021-11)

• Release and project delivery across multiple suppliers and stakeholder groups
• Design and Implementation of SIAM release function to enable programme delivery and then transition to the post-programme capability
• Onboarding of a team of consultants and all associated leadership activities
• Standardisation of release capabilities across multiple systems, suppliers and technologies utilising agile and waterfall principles
• Full Data Centre lift and shift of critical national infrastructure services
• Managed delivery of full tech refresh of national eGate infrastructure during Covid 19 Pandemic

Release Lead at Home Office (2014-10 – 2019-07)

• Homeoffice IT-wide Release Process Design and Implementation during transition to SIAM model
• Developed standard Homeoffice Release Toolkit and supporting knowledge articles
• Head of Release for BF Critical Systems covering all infrastructure and application releases
• Responsible for deployment of all BAU and project deliveries into the production estate
• Programme planning and management for Tech Refresh programme and Governance
• Environment management and scheduling

MS Office Upgrade, Project Manager at Blake Morgan LLP (2013-11 – 2014-10)

• Technical delivery lead for the merger of two top 100 UK law firms, including integration of WAN and exchange domains to complete rebranding of all external facing interfaces and documentation
• Delivered firm-wide MS Office upgrade including hardware refresh
• Put defect management process in place to support project deliveries
• Managed cross departmental team to TUPE 70 staff members to two separate organisations
• Coordinated the secure transfer of all physical and digital data in compliance with legal constraints
• Created and implemented environment uses guide to support BAU support and project delivery
• Coordinated the office closure including the decommission of all IT hardware/infrastructure

International Data Sharing Capability, Project Manager at Home Office for Atos (2013-06 – 2013-11)

Project delivery of international data sharing capability within complex SIAM model across multiple suppliers, national agencies and stakeholders

Immigration Case Working (ICW), Release Manager at Home Office for Atos (2012-09 – 2013-06)

• Managed production application and infrastructure releases within Oracle based SOA architecture
• Developed and enforced delivery governance and guidelines as SIAM lead across suppliers and Government agencies
• Support activities to transition from Programme delivery to BAU capabilities
• Management of release through the test environments

Release Manager at Home Office for Atos (2011-08 – 2012-09)

• Delivered complex infrastructure remediation and software releases
• Delivered release management process and manual adopted within the Home Office account
• Managed environment scheduling, change control, governance, technical planning and production implementations across all Atos managed HO systems
• Management of change and release through the test environments

Extend and Blend, Test Lead at Home Office for Atos (2010-04 – 2011-08)

• Managed programme of transitional test projects as test lead in adoption of SIAM model
• Development of test strategies and end-to-end test execution and reporting

Test Factory, Test Lead at Atos (2008-11 – 2010-04)

Managed intercontinental test teams across multiple private and public sector customers for Various Public and Private Sector Clients

Research Analyst at Product Perceptions Ltd (2007-01 – 2008-11)

Designed, developed and supported bespoke integrated internal management system

ITIL Foundation

Prince 2