Site Operations at GemFest (2024-01 – 2025-12)
Orchestrated end-to-end site, gate, and traffic logistics for a 5,000-capacity festival, seamlessly executing pre-event administration, live-show troubleshooting, and post-event deconstruction.
- Strategised and planned festival-wide accreditation layouts, mapping out specific access zones, determining pass allocations for different tiers of attendees, and managing the secure sitewide distribution of credentials and vehicle passes.
- Coordinated the festival's artist accreditation and guestlist workflows, cross-referencing and verifying data lists, managing guest access tiers, and streamlining the delivery of high-profile credentials and technical production packets.
- Managed traffic operations and parking logistics, overseeing the strategic layout, staff coordination, and vehicle flow for both dedicated core staff parking and high-volume public event car parks.
- Built and managed a centralised Excel data system to oversee the intake of sensitive onboarding information, compliance tracking, and custom shift rotas for 200 volunteers and core festival staff.
- Managed the festival's digital presence and customer service channels, maintaining the official website and directly resolving high-volume public and industry queries pre-event and throughout the show weekend.
- Served as primary on-call responder via two-way radio during live event hours, rapidly communicating with Gates Control, site production, and Event Control to resolve high-pressure gate anomalies, guestlist issues, and access discrepancies.
- Directed on-site team operations and briefings, managing volunteer welfare, allocating site-wide positions, and training team members on operational gate procedures and standard protocols.
- Liaised directly with senior production management and external contractors to streamline site workflows, enforce health and safety regulations, and maintain an organised, secure event environment.
Talent Booking Agent at PAMPA (2025-09 – 2025-12)
- Represented a diverse roster of agency talent, actively pitching to external promoters, securing festival and club bookings, and managing end-to-end fee negotiations and contract structures.
- Managed the comprehensive advancing process for rostered artists, coordinating directly with venue and festival promoters to lock in technical riders, hospitality requirements, and guestlist/ticket allocations.
- Built and maintained a bespoke bookings and logistics tracker via Excel, centralising live performance dates, financial milestones, and contract statuses to ensure zero data discrepancies.
- Served as the core liaison between artists and promoters, ensuring complex itineraries, transport schedules, and event information were communicated clearly and delivered ahead of deadlines.
- Maintained strong industry relationships with promoters, venue programmers, and festival bookers to consistently identify and secure future opportunities for the agency roster.
Operations Co-ordinator at PullUp Recordings (2024-01 – 2025-12)
- Managed end-to-end event logistics and site setups for brand showcases, coordinating the transport, inventory tracking, and full load-in/load-out of event infrastructure and commercial stock.
- Coordinated artist relations and hospitality logistics, handling the booking, scheduling, and tracking of travel, itineraries, and accommodation for international and domestic headline talent.
- Oversaw the brand's entire e-commerce and retail merchandise division, managing inventory databases, quality control, stock forecasting, and resolving complex customer queries and data anomalies.
- Orchestrated high-volume on-site retail operations, managing point-of-sale (POS) cash/digital systems, reconciling daily takings, and auditing stock levels under fast-paced event conditions.
Bar Manager at Glastonbury Festival (2023-06 – 2023-06)
Managed high-volume bar operations at Glastonbury Festival, ensuring rapid, efficient service and maintaining a high-quality customer experience under intense, fast-paced conditions.
- Orchestrated complex staff rotas and team scheduling, optimising workforce allocation to meet extreme peak demands and ensure smooth on-site workflows.
- Monitored and audited high-value stock levels, precisely forecasting inventory needs, tracking allocations, and coordinating tightly scheduled deliveries to eliminate shortages.
- Oversaw strict on-site compliance, managing large-scale cash/digital reconciliations, supervising a fast-moving team, and enforcing strict festival licensing laws and health and safety regulations.
- Resolved live operational issues promptly, utilising strong communication skills to maintain an organized, calm, and professional environment across the festival site.
