Toni Bragg
Case Manager at Coast & Capital Mortgages
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About
A highly motivated, hardworking and professional individual with excellent communication and interpersonal skills. I have extensive experience working in busy customer-facing environments and pride myself on providing a friendly, efficient and professional service. I am confident managing multiple priorities, thrive under pressure, and enjoy building positive relationships with colleagues and clients alike.
I am organised, reliable and approachable, with a proven ability to lead teams, manage administration, and ensure the smooth day-to-day running of a busy office. I am always eager to learn new skills and contribute positively to any organisation.
Experience
Case Manager - Coast & Capital Mortgages
(2024-01)
- Managing the administration of mortgage applications from initial enquiry through to completion.
- Liaising with clients, lenders, solicitors and estate agents to ensure applications progress smoothly.
- Preparing and checking documentation for accuracy and compliance.
- Managing office administration and supporting the day-to-day running of the business.
- Providing excellent customer service and regular updates to clients throughout the mortgage process.
Head Receptionist - Octagon Dental Surgery
(2022-01 - 2024-12)
- Managed the daily operations of a busy dental reception.
- Supervised and supported the reception team.
- Scheduled patient appointments and managed clinicians' diaries.
- Delivered exceptional customer service to patients both in person and over the telephone.
- Handled patient enquiries, payments and confidential records.
- Ensured the smooth and efficient running of the reception area.
- Worked closely with dentists and nurses to maintain an organised practice.
Receptionist - Sparkly Smile Dental Practice - Blackheath, London
(2013-01 - 2015-12)
- Welcomed patients and provided a professional first point of contact.
- Managed appointments for a busy private dental practice.
- Answered telephone and email enquiries.
- Processed payments and maintained accurate patient records.
- Assisted with the smooth day-to-day running of the reception area.
Education
A Levels - English Literature A Levels - English Language A Levels - Psychology
