Toni Bragg

A highly motivated, hardworking and professional individual with excellent communication and interpersonal skills. I have extensive experience working in busy customer-facing environments and pride myself on providing a friendly, efficient and professional service. I am confident managing multiple priorities, thrive under pressure, and enjoy building positive relationships with colleagues and clients alike.

I am organised, reliable and approachable, with a proven ability to lead teams, manage administration, and ensure the smooth day-to-day running of a busy office. I am always eager to learn new skills and contribute positively to any organisation.

Case Manager - Coast & Capital Mortgages

(2024-01)

• Managing the administration of mortgage applications from initial enquiry through to completion.
• Liaising with clients, lenders, solicitors and estate agents to ensure applications progress smoothly.
• Preparing and checking documentation for accuracy and compliance.
• Managing office administration and supporting the day-to-day running of the business.
• Providing excellent customer service and regular updates to clients throughout the mortgage process.

Head Receptionist - Octagon Dental Surgery

(2022-01 - 2024-12)

• Managed the daily operations of a busy dental reception.
• Supervised and supported the reception team.
• Scheduled patient appointments and managed clinicians' diaries.
• Delivered exceptional customer service to patients both in person and over the telephone.
• Handled patient enquiries, payments and confidential records.
• Ensured the smooth and efficient running of the reception area.
• Worked closely with dentists and nurses to maintain an organised practice.

Receptionist - Sparkly Smile Dental Practice - Blackheath, London

(2013-01 - 2015-12)

• Welcomed patients and provided a professional first point of contact.
• Managed appointments for a busy private dental practice.
• Answered telephone and email enquiries.
• Processed payments and maintained accurate patient records.
• Assisted with the smooth day-to-day running of the reception area.

A Levels - English Literature A Levels - English Language A Levels - Psychology

GCSEs