Toni Outlaw

A polite, friendly and empathic individual with extensive experience in customer-facing roles in hospitality, retail and fundraising for a charity. Communicating well with people of all ages, backgrounds and abilities with a proactive, organised approach. Using own initiative to ensure complete customer satisfaction as well as the safety and well-being of staff and customers alike.

Punctual and reliable and trusted to deal with personal and sensitive information following Data Protection and GDPR regulations.

Fundraiser (Administration and Customer Service) - Worthing Lions Club - Worthing

(2015-01)

• Research local businesses and contacting them by email or telephone
• Explaining charity and requesting donations of prizes or funds
• Meeting with business people to collect donations

Cleaner - SJ Solutions - Town Centre Offices & Pubs

(2017-01 - 2018-12)

• All aspects of cleaning including mopping, vacuuming and polishing
• Cleaning and sanitizing bathrooms and catering areas
• Serving as key-holder to open and close premises

Bar Staff - The Last Resort - Worthing

(2011-01 - 2014-12)

• Providing a high level of customer care when serving food and drinks
• Handling payments accurately and operating the till
• Covering bar on my own in manager's absence
• Ensuring premises and bar clean, tidy & hygienic at all times

Door Supervisor - Multiple venues (Toad/Eden/Wetherspoons/The Warwick/The Church) - Worthing

(2004-01 - 2006-12)

• Managing crowds and queues and checking tickets
• Ensuring well-being of staff and customers in the venue
• Patrolling inside and outside the venue & checking for illegal substances
• Watching people's behaviour and dealing with conflict
• Restraining and escorting people out of the venue, if necessary
• Dealing with emergencies & ensuring health & safety rules followed

Party Organiser (Running Business in Manager's Absence) - Temptations

(2003-01 - 2005-12)

• Carrying out sales and marketing to promote the company
• Taking orders over the phone and checking internet orders
• Checking and buying stock
• Organising and running parties
• Looking after the business when the manager went on holiday

Bar Staff - Liquid Lounge - Worthing

Retail Sales Assistant - WH Smith

Retail Sales Assistant - Jewelers/Clothing

CPCAB Counselling Certificate - Counselling - Northbrook College

Level 3 - Counselling - Worthing College

City & Guilds Beauty Therapy – Level 2 - Beauty Therapy - Chichester College

IHBC NVQ Level 2 - Massage Therapy - Chichester College

G.C.S.E.

• English Literature, English Language, Maths, Art, Dance and Music