Toni Pidington

Experienced hospitality and customer service professional with a background spanning restaurants, hotels, catering, reception and retail environments. Skilled in customer service, guest support, order processing, food and beverage service, cash handling and administrative duties. Demonstrates strong communication, teamwork and organisational skills gained through customer-facing roles and continued professional development through further qualifications.

Waitress - Chiquito

• Managed a designated restaurant section, ensuring customers received attentive and efficient service throughout their visit
• Processed food and drink orders accurately and communicated requirements with kitchen and bar teams
• Served meals and beverages in line with company service standards
• Maintained clean, organised and welcoming dining areas
• Assisted colleagues during busy service periods to support smooth restaurant operations
• Responded to customer requests and enquiries to maintain service standards

Hotel Receptionist - Britannia Hotel

• Welcomed guests and provided front-of-house reception support
• Assisted with guest arrivals, departures and room allocation processes
• Prepared daily administrative documentation including arrivals, departures and housekeeping reports
• Responded to guest enquiries in person and by telephone
• Liaised with housekeeping and other departments to support hotel operations
• Maintained accurate records and completed general administrative duties

Silver Service Waitress - Coombe Abbey Hotel

• Delivered food and beverage service during hotel events and hospitality functions
• Assisted guests with enquiries and requests throughout service
• Worked closely with catering and front-of-house teams to maintain service standards
• Followed event schedules, instructions and operational procedures
• Maintained presentation standards across dining and function areas

Hospitality, Customer Service & Support - Multiple Employers

Village Hotel | Munchies Diner | Kennys Menswear | Norton Grange Residential Home | Travel Shop Volunteer

• Delivered customer service across hospitality, retail, residential care and travel environments
• Assisted customers, guests and visitors with enquiries, requests and service requirements
• Processed orders, handled telephone enquiries and supported day-to-day business operations
• Maintained cleanliness, presentation and health and safety standards within customer-facing environments
• Supported food service, housekeeping, retail and administrative activities as required
• Worked collaboratively within team environments to ensure efficient service delivery

Level 3 Veterinary Support Assistant - Health & Social Care

English

Maths

Travel & Tourism

NVQ Level 1 - Hairdressing - Coventry College