Torrence McManus

As a proficient communicator, I excel at working with people at all levels from clients to senior managers and third parties. With a proven track record of achieving results in high pressure situations, I easily adapt to situations and can navigate and execute a clear pathway to meeting objectives and targets. I always try my best to deliver to the highest possible standard.

I have excellent interpersonal and communication skills with a keen interest in engaging with customers, clients, and stakeholders across various industries.

Parking Service Officer at Luton Borough Council (2025-12 – Present)

• Maintain accurate electronic records using council computer systems.
• Use Microsoft Word, Excel, and other internal systems to manage casework.
• Reconciled parking payments and maintained accurate financial documentation.
• Liaise with colleagues across Parking Services and other council departments to deliver an efficient and customer-focused service.
• Processed Penalty Charge Notices (PCNs), parking permits, and Blue Badge applications in accordance with council policies and legislation.
• Responded to customer enquiries and appeals by phone, email, and in writing ensuring decisions are lawful, fair, and evidence-based.

Networks Operational Technical Assistant at Luton Borough Council (2024-10 – 2025-11)

• Oversee email correspondence by responding to inquiries and escalating high-priority communications to senior staff.
• Followed up on outstanding invoices to ensure timely payments and maintain accurate financial records.
• Responsible for the efficient processing and issuance of licenses and permits for certified professionals, ensuring compliance with regulatory standards.
• Handled end-to-end invoicing, preparing and issuing invoices to service providers and external partners.

Alumni ServiceNow developer at UBS (2023-06 – 2024-07)

Trained on the ServiceNow platform & Language learnt: JavaScript

• Engaged with clients/stakeholders regularly to understand their requirements and deliver solutions.
• Adapted swiftly to a new working environment, acquiring necessary skills through onsite learning in an agile environment.
• Coordinated with team members via the Teams messaging platform to ensure seamless project execution and project updates during team meetings.
• Worked alongside BA's and scrum master analyzing data.

Treatment coordinator (2021-07 – 2023-05)

• Diary management of a team of 12 clinicians to ensure optimum use of client and professional time.
• Conduit between dentists and patients relaying information about treatment in layman's terms.
• Ensuring a smooth patient journey from beginning until end by providing a single point of contact.

Trainee Dental nurse (2019-09 – 2021-07)

• Prepared treatment to enable dentists to reduce appointment time.
• Recorded and managed of patient information.
• Interpreted client needs and provided suitable, tailored oral heath advise.

ROOM LEADER at QUEENS PARK NURSERY (2014-09 – 2019-09)

Duty manager role which entailed responsibility for 12-15 children

• Writing detailed reports following pupil observation.
• Planning activities to help the development of the children.

Retail Assistant at THE BODY SHOP (2013-12 – 2014-06)

• Provided a high level of customer service to clients on the shop floor.
• Conducting stock checks to ensure accurate stock management.
• Responsible for maintaining clear and tidy shelves and the shop in general.

GCSEs in Maths, English, Science, Media, IT – Wembley high technology college (2007 – 2012)

Diploma in Childcare and Education Level 3 – St. Charles Catholic Sixth Form College (2012 – 2014)