Toslima Begum Ali

A hard working individual with a friendly and outgoing manner and a passion for meeting and exceeding targets of all kinds. I am organised, trustworthy, reliable, and fluent in Bengali as well as English. I am a problem-solver and I like to approach and initiate my own ideas. Having gained a wide range of educational, work and life experience I am ready to take on new challenges in my next role.

Optical Assistant - Specsavers opticians

(2015-11)

I had worked at the opticians for over 9 years which I enjoyed and gained valuable knowledge about the human eye and different eye diseases as well as understanding eye prescriptions. My role being a optical assistant involved me helping customers by giving advice on lenses and glasses based on their prescription, helping customers with frame styling. This was a face to face customer service based role and a great experience for me.

• Pre testing which involved doing initial assessment pre screening and using the latest equipment to take eye scans assessment before seeing the optician
• Doing contact lens teaches
• Booking appointments
• Adjusting and repairing glasses
• Glasses collections
• Dealing with glasses concern and enquiries
• Taking phone calls
• Gained customer service skills, communication skills and sales skills

Supply Worker - Asquith Day Care Nurseries

(2014-03 - 2014-06)

I have worked in a nursery where I have had the experience to care for young children. As a supply worker I worked in different rooms from babies to pre-school. It was a varied role where you need to assist children and meet their individual needs. It was an interesting and rewarding experience.

Environmental Health Protection Administration Assistant - Reigate and Banstead Borough Council

This job role was an interesting and varied role where there were different types of environmental health issues such as noise pollution, bonfires issues. I dealt with incoming calls from the public and logged their complaint or issue on the system ready for the officers to deal with the cases. Often I would have to use my customer service and negotiation skills to defuse angry customers before passing the complaint on.

Environmental Health Licensing Administration Assistant - Reigate and Banstead Borough Council

(2012-07 - 2013-07)

This job is part of the council's award winning young workers programme for which I was short listed after a detailed thorough interview. This role was highly customer focussed and involved a lot of telephone work. I used my interpersonal skills effectively by helping customers to deal with their licensing queries and processing payments.

I have had the opportunity to use different software and am able to learn and adapt to them quickly. I have knowledge about all the different types of Licences the Council provides and how to acquire them.

• Issued vehicle, driver licences and badges/taxi plates
• Other general office tasks
• Use different software and learn and adapt to them quickly

Health and Social Care - Reigate Sixth Form College

Travel and Tourism - Reigate Sixth Form College

Health and Social Care - The Warwick School

Child Development - The Warwick School

I.T - The Warwick School

English - The Warwick School

Maths - The Warwick School

R.S - The Warwick School

Science - The Warwick School

Food Technology - The Warwick School