Toyin Olaniyi

I have been a personal assistant for over 10 years and I am a certified Professional Scrum Master. Seeking a career change into an Executive Assistant/Project Manager role. As a former locum Social Worker with over 5 years of experience in adult social care and mental health settings, I bring a wealth of knowledge in managing multiple complex cases, collaborating in multidisciplinary environments, and achieving positive outcomes.

My expertise lies in being hardworking, reliable, and an effective communicator. I am flexible and available to start work immediately.

Events Assistant, Bobbie's Bespoke Events, London, 05/2023-Present day

• Assisted the events team with a high number of events, ranging from birthdays to corporate events.
• Accompanied the events manager to both internal and external events.
• Promoted events across all social media platforms.
• Supported the events manager with logistical and administrative support.
• Maintained records of all bookings and taking payments where necessary.
• Assisted with creative decisions.
• Attended all meetings to act as a second point of contact.
• Helped set up and dismantle events efficiently through to completion.

Personal Assistant, Abiphoenix2020, New Cross, London, 12/2013- Present day 

• Supported a young man with severe autism to live independently. Responsible for consistently providing a high standard of care provision including administrative tasks.
•  Managed diary and inbox
•  Organised travel itineraries, visa applications and expenses management 
•  Composed agendas and took minutes for meetings.
• Completed multiple administrative duties.

Care Practitioner, Liaison Group, 24/07/2023- 01/12/2023

• Operational Continuing Healthcare experience with completion of Decision Support Tools and CHC reviews remotely.
• Managed and organized emails, responded to inquiries, and prioritized messages.
• Scheduled appointments, meetings, and managed deadlines.
• Coordinated virtual meetings and webinars, including scheduling, sending out invitations, and preparing materials.
• Worked to Key Performance Indicators completing reviews in 4.5 hours and complex reviews in 6.5 hours and supported in saving millions for reinvestment in health and social care.
• Utilised project management tools including Kanban boards to assist in coordinating and tracking various tasks and projects.
• Inputted accurate and timely data entry for various projects and tasks using AI automation.
• Conducted internet research on a variety of topics as needed.
• Created, edited and proofread documents and presentations.
• Worked in multidisciplinary environments, engaging others in collaborative working through excellent written and verbal communication, effective negotiation, persuasion, and interpersonal skills.
• Worked with Personal Health Budgets, expenses management and Direct Payments.
• Provided person centred care and support planning.

Social Worker, London Borough of Lambeth, Reablement team, 27/02/2023- 14/07/2023

• Worked within a complex and fast paced multidisciplinary team in adult social care
• Handled email correspondence with internal and external stakeholders, providing timely and professional responses.
• Conducted assessments, reviews and developed care and support plans in an empathetic manner to meet client’s goals, resulting in a 25% increase in client satisfaction.
• Managed and maintained digital files and documents, ensuring they are up-to-date and easily accessible.
• Coached and mentored unqualified staff members and students and built relationships with clients through ongoing communication 
• Led and managed projects of assessments and quality assurance proactively, to gain experience for career change, resulting in a 25% increase in assessment and care and support plan production.

Social Worker, Sutton London Borough Council, Carshalton First Response team, 16/03/2022- 13/10/2022

• Managed a caseload of 8-10 clients each month, resulting in a 100% assessment and move-on rate to discharge or other teams. 
• Coordinated virtual and face-to-face meetings and webinars, including scheduling, sending out invitations, and preparing materials.
• Maintained confidentiality in handling sensitive information.
• Developed and implemented customer success strategies to maximise assessment and move-on rate, resulting in a 25% increase in number of clients added to caseload and completion. 
• Utilised excellent problem-solving skills and the ability to think creatively to find solutions.
• Demonstrated flexibility and adaptability to changing priorities and tasks.
• Conducted regular check-ins with clients to ensure their needs were being met and to identify opportunities for improvements, resulting in a 20% increase in rate of assessment delivery. 
• Collaborated with clients to identify their needs and develop customised care plans, resulting in a 25 % increase in client satisfaction. 

Social Worker, Surrey County Council- Elmbridge Locality Team, 08/09/2021- 03/03/2022

• Worked within a complex care adult social care team with a caseload of over 2000 clients.
• Independently managed projects, tracked actions and presented findings with insight
• Managed and maintained multiple calendars.
• Managed relationships with key stakeholders.
• Proved ability of completing multiple mental capacity assessments for mainly older adults with complex care needs. 
• Completed care needs assessments and reviews including risk assessments in a sensitive and timely manner. Provided empowering support through advocacy and advice.
• Proved a working knowledge of safeguarding legislation and processes including ‘making safeguarding personal’ and the Care act 2014. 

Social Worker, Kent County Council- Ashford Mental Health Social Care Team, 30/04/2021- 30/07/2021

• Worked within a social care team with a caseload of individuals who experience severe and enduring mental illness. 
• Worked in Multidisciplinary settings and with external agencies
• Care Act 2014, Mental Capacity Act 2005 , Mental Health Act & Safeguarding legislation knowledge
• Provided empowering support through advocacy and advice.
• Completed care needs, mental capacity and mental health assessments/reviews with a strength-based approach
• Completed support plans and risk assessments

Social Worker, London Borough of Bromley/ Oxleas NHS Foundation Trust, 09/10/2017- 04/04/2021 (Bank worker for Oxleas NHS Foundation Trust 08/2021- 11/2023. Teams included: Bromley Mental Health Hub, Urgent Advice Line and Home Treatment Teams)

• Worked with a caseload of individuals who experience severe and enduring mental ill health; many of whom will have complex needs. The focus of the role was to work responsively with an individual’s strengths, in order to maximise life choices and independence. 
• Worked independently as part of a multi-disciplinary team to: assess, plan and implement patient specific programmes of care/interventions within the Care Programme Approach, contributing to the continuous holistic assessment of clients.
• Used a working knowledge and understanding of the relevant legal frameworks: Mental Health Act, Mental Capacity Act, Care Act, Human Rights Act and Equality Act

Performance Improvement Officer, Hestia Charity, 04/2015- 09/2015

• Gathered feedback from service users and linked this feedback into processes to improve Hestia’s services.
• Provided service user training to enable service users to inspect services and sit on staff recruitment panels.

Field Care Supervisor, MiHomecare, London, 09/2014- 04/2015

• Supported and supervised a team of care workers and managed the care provided to service users within their homes. 
• Produced monthly reports to the branch manager and head office. 
• Visited service users to ensure the service is delivered to the company and CQC standard by conducting risk assessments, reviews, auditing and further monitoring.
• Supervised home care support workers and provided support and training.
• Liaised with care coordinators and agencies regarding service provision, feedback and improvements.

Outreach Worker (Intern), Lewisham Mencap, London, 08/2014- 09/2014

• Assisted the project coordinator to advocate for and offer support and advice services to service users. Responsible for carrying out administrative and office duties.

IT: Advanced level: Microsoft Office, Google Suite, Asana, Trello, Zoom, MS Teams and Slack

Professional Scrum Master (PSM I), Scrum.org

Goldsmiths, University of London September 2015 – February 2018

MA Social Work (Merit)

Goldsmiths, University of London September 2011 – June 2014

BA Sociology and Politics (2:1)

Colfes School September 2007 – June 2009

A levels: Drama and Theatre Studies (A), Biology (B), Physical Education (B) AS Level: History (B)

Farringtons School September 2005 – June 2007 

11 GCSEs including: Mathematics (B) and English (A)