Tracey

I am mature, enthusiastic and not afraid to be challenged. I possess good communication and listening skills, paired with an excellent creative mind. I have a good sense of humour alongside respectful mannerisms which make people feel at ease around me. I am a determined team player and will be equally comfortable working independently. I believe I will thrive in any environment, due to my willingness to learn and quickly adapt to any challenges.

Bar Staff - O2 Victoria Warehouse - Manchester

(2025-09 - 2026-05)

• Pouring and serving draught beers and cider to customers whilst being attentive to their specific needs.
• Conveying the venue's desired image and atmosphere through a warm and friendly attitude.
• Setting up and breaking down the bar as required.
• Ensuring to upsell products where appropriate e.g. encouraging an upgrade to a 2-pinter.
• Maintaining cleanliness in all areas of the bar including counters, sinks, shelves and storage areas.
• Challenging 25 and monitoring customer behaviour to know when to refuse further drinks.
• Assisting in any other job duties assigned by my manager e.g. scanning tickets.

Bar Service Personnel - West Bromwich Albion FC - West Bromwich

(2025-01 - 2025-09)

• Prepare and serve alcoholic and non-alcoholic beverages following standardised recipes.
• Pour draught beers, mix cocktails, and serve bottled drinks responsibly with proper garnishing.
• Handle customer complaints professionally and escalate issues to supervisors when needed.
• Greet guests courteously and create a welcoming environment.
• Maintain a high level of professionalism and energy, even during high-stress games and events, whilst remaining attentive.

Restaurant Team Member - Broadway Chippy - Walsall

(2023-01 - 2023-04)

• Operate fryers and other kitchen equipment safely and efficiently.
• Offer suggestions or upsells.
• Clean and sanitise food prep areas, equipment, and utensils throughout the shift.
• Prepare core menu items such as chips, fish (battered and fried), sausages etc according to shop standards.
• Handle payments via card or cash - giving accurate change where applicable.

Secondary School - Blue Coat Church of England Academy (2018-09 - 2023-06)

Sixth Form - Law, Psychology, History - Central St Michaels Sixth Form College (2023-09 - 2025-06)

A-Level - Law - University of Manchester (2025-09 - 2028-06)