Healthcare Assistant - NHS
(2010-02)
- Delivered compassionate care across secure, older adult and acute inpatient mental health services.
- Developed strong skills in observation, safeguarding, de-escalation, risk awareness and person-centred support.
- Built trusted relationships with patients, families and multidisciplinary teams.
- Adapted quickly to changing clinical needs, ward priorities and levels of acuity.
- Contributed to safe, respectful and therapeutic ward environments.
Healthcare Assistant - Medium Secure Ward - Calderstones
(2010-02 - 2016-12)
- Supported men and women with complex mental health needs and challenging behaviour in a medium secure setting.
- Helped maintain safety through close observation, accurate reporting and consistent adherence to care plans.
- Assisted patients with daily living needs while promoting dignity, independence and engagement.
- Worked closely with nurses and the multidisciplinary team to deliver structured, consistent care.
- Used calm communication and rapport-building to support a stable ward atmosphere.
Healthcare Assistant - Female Medium Secure Service - Guild Lodge
(2016-01 - 2018-12)
- Provided consistent, respectful care to women with complex emotional and behavioural needs.
- Responded to distress and anxiety with patience, reassurance and calm communication.
- Supported structured routines that promoted safety, stability and continuity of care.
- Recorded observations accurately and escalated concerns promptly to senior staff.
- Worked collaboratively with colleagues to maintain therapeutic relationships and ward standards.
Healthcare Assistant - Low Secure Unit - Calderstones
(2018-01 - 2020-12)
- Supported adults in a rehabilitation-focused low secure environment.
- Encouraged independence, routine and choice to support recovery goals.
- Used de-escalation and risk awareness to manage challenging situations safely.
- Followed safeguarding guidance and individual risk management plans.
- Contributed to a positive, recovery-oriented environment that supported wellbeing.
Healthcare Assistant - Older Adults Mental Health Service - Lancashire Care NHS
(2020-01 - 2024-12)
- Delivered compassionate support to older adults experiencing mental health difficulties.
- Monitored changes in presentation and escalated concerns early to support timely intervention.
- Communicated clearly and sensitively with patients and families, offering reassurance and guidance.
- Worked with colleagues to support recovery planning and discharge preparation.
- Maintained accurate records and professional boundaries at all times.
Healthcare Assistant - Acute Inpatient Service - Lancashire Care NHS
(2024-01)
- Provide safe, person-centred care across a 12-bedded acute ward, a 12-bedded female acute ward and an 8-bedded PICCU ward.
- Support patients in crisis using calm communication and de-escalation to reduce distress and promote safety.
- Assist with daily living needs while maintaining dignity, respect and a therapeutic approach.
- Work closely with nurses and other professionals to deliver responsive, consistent care.
- Follow care plans, risk assessments and ward procedures to maintain a safe environment.
Healthcare Assistant, Bank and Full-Time Contract - Kemple View, Langho
(2000-01 - 2010-12)
- Gained broad experience across all wards through both bank and full-time roles.
- Adapted quickly to different ward routines, patient needs and team expectations.
- Delivered reliable care to adults with a range of mental health conditions.
- Reported changes in presentation and behaviour promptly and accurately to senior staff.
- Demonstrated flexibility, consistency and professionalism across varied shifts and responsibilities.
Care Assistant - Whincroft Residential Care Home, Burnley
- Provided personal care and practical support to residents in a residential care setting.
- Helped residents remain comfortable, safe and as independent as possible.
- Built trusting relationships through respectful, compassionate care.
- Supported emotional and social wellbeing through positive day-to-day interaction.
- Worked effectively as part of a team to maintain consistent standards of care.
Care Assistant - Hilton Care Home
- Supported residents with personal care and daily routines.
- Responded to individual needs with patience, empathy and respect.
- Helped maintain a safe, reassuring and dignified home environment.
- Adapted support to suit residents' preferences, promoting choice and independence.
- Developed early awareness of safeguarding, risk management and person-centred care.
Cleaning Roles - Various Locations
- Maintained clean, tidy and well-presented environments to a high standard.
- Worked independently and reliably to set schedules and deadlines.
- Demonstrated strong attention to detail and good time management.
- Balanced work and family responsibilities effectively while maintaining consistency.
Wellbeing Champion - NHS
As a Wellbeing Champion, I supported the promotion of positive wellbeing in the workplace and encouraged colleagues to consider their physical and emotional wellbeing. This role strengthened my communication, empathy and understanding of how wellbeing and strengths-based support can improve outcomes for individuals and teams.
