Tracey Fellows

I am honest and reliable person and an excellent timekeeper. I can work on my own initiative or as part of a team. I am a friendly person who always wants to succeed in everything I do. I am a quick learner and am always willing to help throughout any task given.

I have great communication skills, pay attention and not afraid to ask for help. My key skills are in sales and purchase ledger, administration, credit control and customer services and I want to progress my career within an accounts-based role. I also drive and have a full clean driving licence and I am fully comprehensive.

This is something that I enjoy. I have 25 years' experience in admin accounts/sales ledger department.

Multiple roles - Fortem Solutions Ltd

(2025-02)

• Asset and return tool spreadsheet
• Customer Liaison EPC
• Permit Calls
• H&S weekly and Monthly reports
• Consumable and uniform orders
• Stationary orders and any general ADHOC
• Ladders quarterly checks
• Clear fieldview system extract to spreadsheets
• Taking deliveries and putting them away
• Weekly fire alarm tests
• 6 monthly fire alarm drill
• Arrange service for building and Trades fire extinguishers
• PAT Test
• PAT Test qualified
• Fire Marshall Trained
• Updating trades and safety Matrix
• Making sure all HAV's PPE etc are up to date if not arrange for these to be done in accordance with our H&S measures
• Any other ADHOC duties as required
• OOH Callout

Sales and estimating admin - Somersforge Ltd

(2022-05 - 2025-01)

Position in company made redundant

• To support the dept. with basic Admin.
• Support the dept. with record retention and information management.
• Support clearance of operation backlog items.
• Support Estimating, Sales and steel stock functions as agreed with line manager.
• Unpack, sort and scan quotation packs and order packs.
• Apply file naming conventions ready for upload to ERP system.
• Upload files into ERP system.
• With support resolve filing errors.
• Update tracking logs as requested.
• Support steel stock general admin, raise sub-contract POs and Delivery notes.
• Support sales and marketing with general admin, including quotation feedback and updating Infor opportunities.
• Any other reasonable admin requests

Barmaid - Beechtree Minors Sports and Social Club Wollescote

(2019-08 - 2022-03)

Organising staff throughout the covid 19 as Illnesses within the small team. Able to event organise with events making sure customers were always happy. To pay attention as things can always turn quickly. Great communication is a must within in this role.

Barmaid - Cradley Heath Sports and Social

(2016-05 - 2019-10)

Left due to more suitable hours at another club but really enjoyed my work and met some lovely people here too.

Renovated home had a baby - Personal

(2015-05 - 2016-05)

Barmaid - The Laurels Members Club

(2014-09 - 2015-05)

Left due to no longer required business went quiet.

Sales and Purchase Ledger Administrator - Hartopps Catering Limited

(2013-04 - 2014-05)

My duties were to run the day to day of the sales and purchase ledgers and to do bank reconciliations and cash book. Many other admin duties were included in this but whilst I was on maternity the company went into administration.

Sales and Hire Admin - Rapid Climate Control

(2013-01 - 2013-03)

This was a part time vacancy only.

• To process all orders taken via telephone call, email.
• To produce the orders through stages quote, picking note, delivery note, on hire ticket, collection note, off hire note.
• To take calls of queries or sales orders and direct them to the correct person

Credit Controller - Rentokil Ltd

(2012-11 - 2013-01)

To make outgoing calls to clients and chase monies for Christmas period.

Credit Controller/Sales Ledger Assistant - Protektor UK Ltd

(2012-02 - 2012-11)

• Credit checks
• Match invoices to delivery notes and send them out for signing and updating the daily invoice log
• Inputting cash doing credit checks and helping the Credit control/sales ledger supervisor
• Stationary orders
• Order health and safety equipment when required
• General helping within in the accounts department
• Checking through spreadsheets
• Inputting invoices and credit notes onto the system and chasing missing invoices /delivery notes
• Daily banking of cheques/checking the bank to see what monies have come in daily

Sales Ledger Administration Assistant - Hall and Kay Fire Engineering Services

(2007-11 - 2011-11)

It is a team effort to meet targets and requires accuracy and dedication.

• Inputting contract advice, filing
• Photocopying remittances daily, adding them to a spreadsheet for different offices, posting them out on a Friday
• I chase debt for service and two other offices that involves sending copy invoices chasing for worksheets and asking for corrections to be done if necessary
• I also bold the cashbook to make sure monies have been entered correctly and match for balancing at end of month this is done two/three times a week
• Inputting cash doing credit checks and helping the Credit control/sales ledger supervisor

Temporary Assignment - Credit Control AM - Telephone/Receptionist - Civica

(2007-10 - 2007-10)

This was a 1-week Temp basis.

• Credit control till lunch time
• Sorting out staff expenses and filing to help the backlog as they were short staffed
• Answered and directed calls
• Sent emails to inbound staff if unable to pass call through to them and dealt with all outgoing staff for each individual department

Temporary Assignment - Credit Control/Disputes coordinator - Corus

(2007-07 - 2007-09)

This required many deadlines to be met daily and did so without fail.

• Debt management, keeping control of all accounts in which this covered two branches
• Daily dispute list which I would email to everyone and sent copies of proof of deliveries
• Input invoices/Credit notes onto system
• End of the month I chased to see which invoices had been passed for payment and if queries had risen, I would get the necessary paperwork to them so that they would not become long outstanding disputes and were paid quickly and efficiently

Temporary Assignment – Accounts and Customer Service - Arena Printing Services Limited

(2007-04 - 2007-07)

It involves working to deadlines and targets.

• Dispatch dealing with TNT deliveries and chasing the accounts in this department
• I answer customer queries, deal with sales, emails etc, and make sure that all orders are dispatched correctly and are packed and ready to go out
• The role also includes some purchase ledger and credit control

Temporary Assignment – General Accounts and Administration - ASHLEY MANOR UPHOLSTERY LTD

(2006-08 - 2007-03)

Accounts - The Round of Beef

(2005-01 - 2006-06)

• Bookkeeping
• VAT
• Daily Banking
• Stock control
• Arranging and coordinating entertainment and events

Company Secretary/Accounts/Office Administrator - Albert RM Ltd

(2003-02 - 2005-12)

Retired

• Purchase Ledger
• Dealing with Banking
• Sage Payroll
• Customer request and Queries with orders
• Invoicing, End of the month statements
• Pricing etc
• Accounts and VAT Returns
• Credit Control
• Answering the phones, taking and relating messages
• Dealing with the public
• Handling cash and taking orders
• Data entry and retrieval
• General administration - filing, faxing, photocopying

Receptionist/Telephonist - Quicks Peugeot

(1999-01 - 2003-12)

I worked on the Service department for 9 months

• Answering and directing calls
• Taking messages
• Dealing with customers
• Filing, typing and office duties
• My duties were to take bookings, answer phones, check on vehicles etc
• Also ordering parts and doing stock checks

GCSE - The Grange School