Tracey Lawrenson

An experienced retail assistant with a proven track record of working effectively whilst delivering first class customer service. I have a positive and outgoing personality, meaning I am always happy to engage with customers, either helping handle their enquiries or promoting in-store offers. I am fully trained and experienced in cash handling, till operation and reconciliation, facing forward and rotating stock, and I have a fully flexible approach to working hours.

Retail Team Member - The Beatles Café

(2023-04 - 2023-07)

• Excellent customer services
• Processing card and cash payments
• Taking deliveries
• Stock taking
• Comply with all health and safety procedures
• Keeping stock filled
• Completed most training on Barista beverages
• Cleaning tables and work surfaces

Customer / Kitchen Assistant - Sayers

(2016 - 2019-08)

• Serving customers with food and drink items
• Advising customers on dietary requirements
• Processing card and cash payments
• Supporting chefs in the kitchen
• Preparing food items for orders
• Unloading deliveries
• Organizing the storeroom
• Washing kitchen appliances, work surfaces, floors and walls

Retail Assistant - Marie Curie

(2016 - 2016)

• Stock replenishment to the highest standards of quality and accuracy
• Answering customer queries and providing outstanding levels of customer service
• Cash handling and card sales
• Ensuring cash handled efficiently and accurately
• Following all aspects of company best practice and training
• Ensuring work area always kept clean and tidy
• Following health and safety guidelines

Full-time mum

(1999 - 2016)

Bringing up family and general household duties

Retail Assistant - Lloyds Superstore

(1997 - 1998)

• Customer service skills
• Advising customers on choice of purchase
• Cash handling
• Stock taking
• Displaying and replenishing stock
• Keeping the shop and stockroom clean and tidy
• Adhering to health and safety procedures

Level 1 - Customer Service - Reed in Partnership (2014 - 2015)

Level 1 - Business Culture - Reed in Partnership (2014 - 2015)

Level 1 - Mathematics - Wirral Metropolitan College (2009 - 2009)

GCSE - Mathematics, English, Science, Geography, History and French - Childwall Comprehensive School (1988 - 1995)