Managed Service Expert - iGPR
(2024-07 - 2026-06)
- Processed complex Subject Access Requests (SARs) on behalf of GP practices.
- Reviewed, redacted and prepared confidential patient records in line with GDPR and Data Protection legislation.
- Worked independently in a fully remote environment while consistently meeting Service Level Agreements.
- Maintained exceptional accuracy when handling sensitive medical information.
- Followed detailed operating procedures while maintaining high quality standards.
Career Break
(2022-09 - 2024-07)
Planned career break before returning to work in a remote position.
Clinical Admin Manager - Staunton Surgery
(2020-11 - 2022-09)
- Managed and supported the administration team.
- Oversaw clinical coding processes to ensure accuracy and consistency across patient records
- Oversaw workflow and clinical document management.
- Managed QOF, IIF and Enhanced Services administration.
- Produced reports and patient searches using EMIS Web.
- Created templates, protocols and documentation.
- Coordinated COVID-19 and annual flu patient recall programmes.
- Assisted with recruitment, induction and staff training.
- Deputised for the Practice Manager when required.
Clinical & Quality Administrator - Staunton Surgery
(2019-04 - 2020-10)
- Performed clinical coding and maintained accuracy of patient records using EMIS Web
- Managed incoming clinical correspondence ensuring correct coding and allocation
- Supported development of workflow optimisation processes to improve efficiency
- Produced reports, searches and templates to support clinical and administrative work
- Updated patient records following pathology results and clinical correspondence
- Maintained high standards of data accuracy and information governance compliance
Data Entry Clerk - Staunton Surgery
(2018-01 - 2019-03)
- Performed clinical coding of patient records in line with practice protocols
- Processed high volumes of patient records and correspondence.
- Cleared a six-month backlog of medical records.
- Supported annual flu clinics and administrative projects.
Administration Assistant - Southern Domestic Abuse Service
(2010-07 - 2017-12)
- Provided administrative support across a busy office environment.
- Organised meetings, training sessions and events.
- Managed recruitment administration.
- Maintained policies and procedures.
- Updated the organisation's WordPress website.
- Produced posters and promotional materials.
- Assisted with quarterly reporting.
- Provided first-line IT support.
