Tracey Summerfield

Experienced Manager of Operations and Patient Transport Driver with a robust background in customer service, logistics, and team management. Demonstrates excellent communication skills, empathy, and professionalism, particularly in roles involving vulnerable individuals. Proven ability to manage sensitive data with confidentiality and discretion.

Holds a full UK licence and enhanced DBS, with extensive experience in route planning and emergency handling. Career includes significant roles in the transport sector as well as managing operations for major pub chains, showcasing versatility and leadership. Seeking to leverage comprehensive skills in a dynamic environment focused on operational excellence and customer satisfaction.

Patient Transport Driver - Mediwav - Eastbourne, East Sussex

(2021-06)

• Driving patients to and from hospital appointments
• Transporting individuals with various physical and mental disabilities
• Shift work - including early mornings and late evenings
• Assisted patients with entering and exiting vehicles, offering physical support and reassurance throughout the process
• Managed sensitive patient data with confidentiality and discretion, respecting privacy at all times
• Utilised GPS and route planning software to determine the most efficient routes, minimising delays
• Safely transported patients to and from various medical facilities, adhering to strict time schedules
• Handled emergency situations calmly and professionally, following protocol to protect patient well-being
• Cleaned and sanitised transport vehicles after each trip to maintain a hygienic environment for patients
• Coordinated with hospital staff upon arrival to ensure smooth transition of patient care

Private Hire Taxi Driver - Call-a-Cab - Eastbourne, East Sussex

(2019-03 - 2021-05)

• Transporting members of the public in a safe and timely manner
• Managed time efficiently to meet scheduling requirements and minimise waiting times for clients
• Driving and accompanying school children into school premises on time - morning/evening runs
• Adhering to policy and procedures, ensuring car maintenance
• Liaison with office
• Kept detailed records of journeys, expenses, and maintenance, supporting effective business management

Office dispatcher - Call-a-Cab - Eastbourne, East Sussex

(2019-03 - 2021-05)

Working in a part time role, taking calls from members of the public, social services, school runs etc.

• Recording address details and timings
• Managed driver routes by contacting and re-directing them via radio
• Troubleshooting - dealing with any complaints
• Coordinated efficient taxi dispatch operations, matching drivers with customer bookings to optimise service delivery

Taxi Operator - Eastbourne & Country Taxis Ltd - Eastbourne, East Sussex

(2006-01 - 2019-03)

• Board member
• Office dispatcher
• Private hire driver
• Duties similar to above

Manager of Operations - Mitchells & Butlers - Fleet Street, Birmingham

(2000-01 - 2006-01)

Working full time in various pubs owned by Mitchells & Butlers - responsible for all aspects of Management, day to day business operations, staff supervision and hire, staff training, rotas, Health & Safety and Food Hygiene, Cellar Management, suppliers, order and delivery, stock check/ audit etc.

• Mentored and trained new staff - travelled to pubs to carry out due diligence checks and compliance to provide feedback and constructive criticism to improve performance/turnover

Taxi Operator - Eastbourne & Country Taxis Ltd - Eastbourne, East Sussex

(1998-01 - 2000-01)

• Office dispatcher
• Telephonist
• Supervisor
• Utilised knowledge of local streets and traffic patterns to select optimal routes, reducing travel time
• Assisted passengers with special needs, ensuring accessibility and comfort during their journey
• Handled customer queries and complaints with professionalism, resolving issues to their satisfaction
• Kept detailed records of mileage, fares, and maintenance, adhering to regulatory requirements

Manager of Operations - Bass Charrington - Mile End, London

(1985-01 - 1998-01)

Managing various pubs in the area

• Used outstanding communication and relationship-building skills to nurture and grow a loyal customer base
• Closely monitored pub finances and budgets, adapting staffing and spending to consistently beat annual profit targets
• Organised weekly entertainment events, including live music and quiz nights, to attract diverse clientele
• Maintained diligent back-of-house operations, keeping accurate records and inventories

Bank Clerk - Midland Bank - Lower Thames Street, London

(1980-01 - 1985-01)

• Handled customer enquiries and transactions accurately and efficiently, ensuring optimal service
• Addressed and resolved customer complaints with professionalism, restoring confidence in bank services

GCSEs - English Language - Kingsdale Comprehensive (1980)

O Level - English Language - Kingsdale Comprehensive O Level - English Literature - Kingsdale Comprehensive O Level - Art - Kingsdale Comprehensive

CSE - Office Practice - Kingsdale Comprehensive

RSA - Typewriting I & II - Kingsdale Comprehensive