Tracy Elwell

Experienced business support and operations professional with a background spanning executive support, business coordination, customer service, compliance and reporting. Highly organised and solutions-focused, with experience supporting senior management, coordinating meetings and projects, preparing reports and correspondence, managing confidential information and liaising with internal and external stakeholders. Confident managing competing priorities independently and using Microsoft Office and digital reporting systems.

Now seeking a fully remote role within Executive Support, Operations, Business Support, Customer Operations or Coordination.

Field Merchandiser at eXPD8 Ltd (2024-04 – 2026-08)

• Independently managed workloads and schedules across multiple retail locations.
• Built effective relationships with store managers and colleagues.
• Completed compliance audits and accurate digital and photographic reporting.
• Identified and resolved stock, merchandising and operational issues.
• Used electronic systems to record activity and communicate information.
• Worked independently to deadlines while maintaining high customer-service standards.

Mystery Shopper at Self-Employed (2016-09 – Present)

• Complete customer experience and compliance assessments for a range of organisations.
• Analyse service and operational standards against defined requirements.
• Produce detailed written reports within strict deadlines.
• Independently manage assignments, workload and confidential information.

Executive Assistant at Hertford Regional College

• Provided executive and administrative support to senior management.
• Coordinated meetings, events, documentation and correspondence.
• Prepared reports, presentations and other business documentation.
• Maintained confidential records and liaised with internal and external stakeholders.

Marketing & Business Support Coordinator at Royal Mail

• Coordinated marketing, operational and business-support projects.
• Supported business improvement initiatives.
• Produced management reports and performance information.
• Organised regional meetings and events and worked across multiple departments.

Revenue Control Officer at WAGN – West Anglia Great Northern Railway

• Worked independently in a responsible customer-facing operational role.
• Managed challenging situations calmly while applying company procedures.
• Prepared witness statements, reports and evidence for court proceedings.
• Liaised with British Transport Police and prosecution teams and maintained accurate records.

HNC in Business Management

BTEC National in Business & Finance

Secretarial & Business Studies Training

Teeline Shorthand

Computer Studies

Typing Levels 1–3

Book-keeping

Accountancy

Business Studies

Communications