Tracy Hodgkiss

Experienced project and office administration professional with a strong background in project coordination, diary management, client communication, and operational support within research and administrative environments. Proven ability to streamline processes, maintain accurate records, and produce high-quality reports and presentations using Microsoft Excel, Word, and PowerPoint. Recognised as an organised, dependable, and client-focused professional with a successful track record of supporting teams, improving efficiency, and ensuring the smooth delivery of day-to-day operations.

Currently working within a Family Hub environment, where I enjoy supporting parents and helping them access the wide range of services, activities, and facilities available. This front-of-house role allows me to build positive relationships with families, provide excellent customer service, and act as a welcoming first point of contact, ensuring visitors feel informed, supported, and engaged with the services on offer.

Office Administrator - Stifford Family Hub – Thurrock Council

(2026-04)

Welcome families and visitors to the Family Hub, providing a friendly and professional first point of contact.

• Deliver comprehensive administrative and reception support to ensure the smooth day-to-day running of the hub
• Maintain accurate records, data entry systems, and documentation in line with organisational procedures and data protection requirements
• Support staff, families, and service users by responding to enquiries and providing information about available services and activities
• Handle telephone, email, and face-to-face enquiries, delivering a high standard of customer service at all times
• Assist in coordinating appointments, communications, and administrative processes to support efficient service delivery
• Contribute to the effective operation of the office by managing routine administrative tasks and maintaining organised filing systems
• Utilise strong IT skills, including Microsoft Office applications and internal data management systems, to produce documents, maintain records, and support reporting requirements

Office Administrator - Savanta – Data & Market Research Company

(2019-02 - 2025-10)

Co-ordinated and managed online research projects, ensuring seamless execution and delivery. Oversaw data records for accuracy throughout the project lifecycle. Facilitated client and internal team communication, providing timely updates and comprehensive documentation. Created PowerPoint presentations and analytical reports for stakeholders.

• Streamlined project files, enhancing accessibility and compliance standards
• Delivered consistent updates to clients, improving project transparency
• Developed detailed reports, supporting informed decision-making for stakeholders

Secretary / Office Administrator - HPI Research

(1996-03 - 2019-02)

Administered diaries and co-ordinated staff schedules, optimising time management, organised travel and meeting logistics, ensuring seamless arrangements. Composed correspondence, reports and invoices facilitating effective communication. Handled incoming calls and addressed customer enquiries, enhancing client satisfaction. Enhanced office efficiency through structured filing systems, delivered support across departments.

Receptionist / Secretary - Citroën City London

(1993 - 1996-02)

• Managed front desk operations and greeted visitors
• Answered telephone calls and directed enquiries appropriately
• Supported administrative functions for sales and service teams

GCSEs - Mathematics, English, Geography, History, Business Studies - Abbs Cross School – Hornchurch, Essex