Tracy Meakin

Reliable and highly organised professional with over 20 years' experience in busy, customer-focused environments. Experienced in coordinating people, managing schedules and records, handling confidential information, communicating with customers and colleagues, and ensuring day-to-day operations run smoothly. Strong attention to detail, calm under pressure and confident dealing with a wide range of people.

Now looking to transfer these well-developed organisational, communication and customer service skills into an office, reception or administration role.

Product Manager - River Island - Barnsley

(2017-01)

• Coordinate daily activities, workloads and staffing requirements to keep operations organised and on schedule.
• Maintain staff rotas and coordinate annual leave, sickness and shift changes, ensuring accurate records and appropriate cover.
• Communicate professionally with colleagues, customers and stakeholders, responding to queries and resolving issues effectively.
• Allocate workloads and monitor priorities to ensure deadlines and operational requirements are met.
• Support recruitment, interviewing, onboarding and induction of new team members, maintaining clear and accurate information.
• Deliver training and ongoing coaching, using clear communication and a supportive approach.
• Manage performance reviews and action plans, keeping track of agreed actions and follow-up.
• Analyse sales, payroll and operational information to support decisions and identify areas for improvement.
• Support operational launches, projects and changes, coordinating tasks and communicating updates to the team.

Store Manager - Pandora / Argento Contemporary Jewellery

(2011-06 - 2017-08)

• Managed day-to-day store operations in a busy customer-facing environment, ensuring high standards of service and organisation.
• Coordinated staff, rotas and daily priorities to maintain smooth and efficient operations.
• Handled customer enquiries and resolved issues professionally, building positive relationships with customers and colleagues.
• Supported recruitment, training, coaching and performance management of team members.
• Maintained accurate operational information and monitored performance against business targets.
• Worked to deadlines while balancing customer service, administration and operational responsibilities.