Tracy Mills

Highly organised and reliable administrative and customer service professional with over 5 years' experience in reception, office administration, and customer support roles within fast-paced environments. Experienced in handling enquiries, maintaining accurate records, and communicating professionally across phone, email, live chat, and face-to-face interactions. Confident working in structured environments and supporting teams with strong organisational skills, attention to detail, and a calm, professional approach.

Now seeking a part-time School Administrator / Receptionist role where I can contribute to a welcoming front-of-house service and support staff, students, and parents effectively.

Senior Customer Advocate / Trainer - BP Pulse

(2021-01 - 2024-12)

• Managed complex and escalated customer enquiries via phone, email, and live chat
• Provided clear, professional communication and resolved issues efficiently
• Maintained accurate customer records using Salesforce CRM systems
• Supported onboarding and training of new team members
• Collaborated with internal teams to resolve technical and service-related issues
• Consistently met performance targets and service quality standards

Social Media Customer Account Specialist - BP Pulse

(2020-01 - 2021-12)

• Managed customer enquiries via social media and webchat platforms
• Handled complaints professionally and de-escalated concerns effectively
• Maintained accurate case records and ensured service level agreements were met
• Provided multi-channel customer support (email, chat, phone)

Mortgage Service Consultant - Nationwide Building Society

(2019-01 - 2020-12)

• Supported customers with account queries and financial documentation
• Liaised with third parties to resolve account-related issues
• Maintained accurate and confidential records in line with compliance standards
• Delivered professional customer service in a regulated environment

Supervisor - Banana Tree

(2017-01 - 2019-12)

• Supervised a team of 20+ staff and supported daily operations
• Managed scheduling, reporting, and administrative tasks using Excel
• Handled customer concerns and ensured high service standards
• Supported staff training, onboarding, and performance monitoring

Receptionist / Hostess - Wonderworld

(2015-01 - 2016-12)

• Managed front desk reception duties including bookings and enquiries
• Welcomed visitors and provided a professional first point of contact
• Maintained organised records and supported general administrative tasks
• Ensured smooth daily front-of-house operations

GCSEs - St Paul's Catholic School (2013-01 - 2014-12)

Level 2 Diploma in Business - Business - St Paul's Catholic School (2013-01 - 2014-12)

Level 3 Diploma in Health & Social Care - Health & Social Care - St Paul's Catholic School (2013-01 - 2014-12)

Distinction in Communication & Business Organisation - Communication & Business Organisation - St Paul's Catholic School (2013-01 - 2014-12)