Tracy Winterton

Office Hygienist - Facultatieve Technologies

(2019-04)

Part-time Cleaning Supervisor - Out Wood Grange Academy, ICS

(2018-06 - 2021-03)

Part-time Office Cleaning – Unity Hall – Key Holder Position - B and L

(2018-10 - 2019-01)

Part-time Cleaning Cover Supervisor - Showcase Leeds

(2018-06 - 2018-10)

Receptionist & Filing/Archive Assistant - Brownshipley Ltd - 3 Hardman Street, M3 3HF

(2008-08 - 2012-12)

Operation of switchboard including answering incoming telephone calls promptly and transferring them in a professional manner
Making calls for other staff and finding telephone numbers using the electronic directory facility
Provide cover in reception including meeting and greeting clients and other visitors to the office, in a polite and professional manner
Assist with the booking of meeting rooms and preparing those rooms for meetings
Ensure that refreshments are taken to meeting rooms
Monitor return of portfolio folders to filing room and File letters & documents in correct portfolio folders
Develop own professional expertise through on the job training, formal training and professional qualifications
Various miscellaneous duties as and when required by line manager

BA (Econ) Administrator - University of Manchester, School of Social Sciences

(2003-04 - 2008-07)

Taking primary responsibility for the administrative support of the Personal Development Portfolios and Personal Tutoring system for BA (Econ) students
Monitoring work and attendance of all students on BA (Econ) Degree
Liaising with Student Records Office regarding alterations to student records (withdrawals, interruptions)
Processing applications for Free Choice Units including maintaining records and approval notification
Advising students on regulations and examination conventions
Providing secretarial support to BA (Econ) Programme Tutors
Updating and maintaining the mitigating circumstances database for BA (Econ) students
Taking responsibility for the Undergraduate Reception area when on duty
Answering queries by email, letter and telephone and from personal callers, particularly from current students and academic staff
Making room bookings for the School controlled rooms
Assisting with the processing of examination results
Assisting with registration and the updating/maintaining of student records (campus solutions) (course changes/addresses)
Word-processing, photocopying, faxing and filing

Research Council and Staff Registration Co-coordinator - University of Manchester, Student Services Centre

(2002-01 - 2003-04)

Liaison with Research Councils over student registrations and statutory returns on a timely basis
Liaison with members of University staff registering on programmes, their departments and the Office of the Director of Personnel over the level of agreed fee remission and fees due; ensuring the collection of such fees on a timely basis
Supervision of a number of temporary staff at registration week at the beginning of the academic year
Knowledge of the Student Finance System to enable allocation of payments to sponsor accounts
Knowledge of the Customer Relationship Management System
Liaison with students and banks over unpaid cheques and ensuring subsequent collection of the amounts due
Assisting with tuition fee invoicing; authorising refunds, issuing journal documents
Member of the Students Services Team
Assisting with registration and the updating/maintaining of student records (course changes/addresses)
Word-processing, photocopying, faxing and filing

Awards & Examinations Secretary - University of Manchester, Awards & Examinations Office

(1994-09 - 2001-12)

Taking primary responsibility for the processing of examination results for the whole of the University
Processing and distribution of Student Loan Cheques for the whole of the University
Raising cheques for Opportunity Bursaries and assessing individual cases of students wishing to borrow money from the Short term assistance fund
Maintaining and updating Awards & Examinations Web pages using dream weaver
Departmental Safety Advisory duties
Answering queries by email, letter and telephone and from personal callers, particularly from current students and academic staff
Maintaining databases for Examinations Results and Opportunity Bursaries
Assisting with busy reception counter
Word-processing, photocopying, faxing and filing

Shorthand Secretary - University of Manchester, Awards Office

(1989-07 - 1994-09)

Processing and distribution of Student Maintenance Grant Cheques for the whole of the University
Assisting office manager with yearly report form returns to the LEA, Local Education Authority
Taking dictation and typing letters and reports using shorthand
Updating Student Records Database
Answering queries by letter and telephone and from personal callers, particularly from current students and academic staff
Assisting with busy reception counter
Typing, photocopying, and filing
Opening and distributing incoming post every morning for the whole Department of the Office of the Registrar

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