Operations Manager - Savyll Beverage Company - London
(2021-07)
- Oversee supply chain and logistics for B2B, DTC, Amazon, and Shopify.
- Oversee UK and US 3PL partners, including KPI monitoring.
- Create export documentation for freight containers from UK to US logistics partners, ensuring compliance with international shipping regulations.
- Maintained inventory accuracy, reducing excess stock, waste, and storage costs.
- Forecast and schedule production runs with manufacturing partners.
- Order ingredients and packaging to sustain healthy inventory levels.
- Negotiate contracts for ingredients, packaging, and delivery logistics, projecting needs for the financial year.
- Collaborate with commercial and finance teams to improve supply readiness and forecast accuracy.
- Administrator for ERP, OMS, and EDI software systems.
- Process all orders, invoicing, and PO, to ensure on time and accurate fulfillment.
- Organize financial and operational data for annual budgeting and planning.
- Monitor COGs to maximize profit margin on products.
- Maintain BOGs for current and new products.
Wholesale & Operations Manager - MÖRK Chocolate - London
(2018-01 - 2021-07)
- Managed all orders, invoices, payments, and fulfillment to keep everything accurate and on time.
- Responsible for P&L accounting for a 50% increase in sales in 2019.
- Processed all transactions via Xero for accurate accounting.
- Navigated ERP systems smoothly to support company operations.
- Grew the wholesale client base by 35%, including speciality retailers from across the country and the EU.
- Supervised Wholesale Account Manager to help expand customer base and service levels.
- Streamlined inventory processes to cut stock discrepancies by 25% and speed up order fulfilment by 30%.
- Fine-tuned production schedules, reducing lead times by 20% and improving on-time deliveries.
- Managed transition to new branding and packaging.
Logistics Coordinator - Galeta Wholesale Bakery - London
(2016-04 - 2017-12)
- E-Commerce management, including maintaining and updating Word Press based web shop.
- Coordinated supply and delivery logistics with suppliers and clients including wholesale pallet deliveries across the UK.
- Used SAGE 50 Accounts to process all sales, orders, and invoices.
- Monitored and packaging levels and liaised with suppliers to ensure consistent pars are ensured.
- Oversaw product quality control and new product development, including their Great Taste Award-winning Blondie.
- Worked with Sales team to ensure delivery logistics for London customers.
- Managed team of 3 customer service representatives as well as the logistics manager.
Lead Pastry Chef - Ottolenghi - London
(2015-02 - 2016-04)
- Assisted in launching Spitalfields location, Ottolenghi's largest restaurant thus far.
- Collaborated with management to tailor production to match sales and minimize food waste.
- Developed procedures and authored manuals to guide staff in using new equipment and recipes.
- Monitored inventory and coordinated with suppliers to correct purchasing levels.
- Supervised team of three pastry chefs.
Instructor for Baking and Pastry - Illinois Institute of Art - Chicago, USA
(2013-01 - 2014-03)
- Consistently increased retail sales by 20% for stores with sales of more than $1M.
- Administered human resource activities such as hiring, training, and supervision a retail staff of 10.
- Organised employee schedules, job allocation, and payroll while managing the bakery's budget.
