Tribhuwan Singh

Hospitality operations manager with progressive leadership experience across front office, housekeeping, serviced apartments and guest services.

Currently Night

Manager and Manager on Duty at ibis Belfast City Centre, taking responsibility for the safe and effective overnight operation of a busy 123-room city-centre hotel.

Previous Assistant Housekeeping

Manager experience includes large full-service hotel operations and direct responsibility within a 79-room hotel plus 15 serviced apartments. Strong practical experience in team leadership, guest experience, operational standards, financial reconciliation, incident management and cross-department coordination. Commercially aware and currently developing further expertise in hotel revenue management, now seeking to progress into a General Manager role with broader responsibility for people, guest experience, operations and financial performance.

Night Manager (Manager on Duty / Overnight Operations) at ibis Belfast City Centre, Accor (2023-08 – Present)

• Take responsibility for the overnight operation of a busy 123-room city-centre hotel.
• Act as Manager on Duty overnight, making operational decisions and responding to guest, safety and service issues.
• Coordinate Front Office, Housekeeping, Security and F&B activities to maintain a smooth and consistent operation.
• Manage guest complaints and service recovery, making practical decisions to resolve issues while protecting both the guest experience and the hotel.
• Conduct night audit procedures, revenue reconciliation and daily financial and operational reporting.
• Respond to incidents and emergencies and ensure appropriate health, safety and security procedures are followed.
• Provide clear handovers to the wider management team and identify operational issues requiring follow-up.
• Support colleagues during demanding periods and priorities activities according to business and guest requirements.
• Maintain hotel and brand standards while working independently and making decisions under pressure.
• Contribute to revenue performance through commercial awareness, guest engagement and effective overnight operations.

Assistant Housekeeping Manager at Crowne Plaza Belfast, IHG (2022-08 – 2023-08)

• Supported the management of housekeeping operations within a large full-service hotel.
• Helped lead and develop a multicultural housekeeping team in a high-volume environment.
• Coordinated closely with Front Office and Maintenance to ensure rooms were prepared efficiently and operational issues resolved quickly.
• Supported staff scheduling and allocation of daily workloads.
• Assisted with purchasing, stock control and management of housekeeping supplies.
• Maintained cleanliness, presentation, safety and quality standards throughout guest rooms and public areas.
• Trained and supported team members and helped maintain consistent departmental performance.
• Assisted with resolving operational and guest-related issues.

Housekeeping Supervisor → Assistant Housekeeping Manager at Malone Lodge Hotel (2022-03 – 2022-08)

Joined as Housekeeping Supervisor and was promoted to Assistant Housekeeping Manager, taking on increased responsibility for the day-to-day operation.

• Supported housekeeping operations across 79 hotel rooms and 15 serviced apartments.
• Supervised daily housekeeping activities, allocating workloads and ensuring rooms and apartments were prepared to the required standard.
• Coordinated with Front Office and Maintenance on room readiness, maintenance requirements and operational priorities.
• Inspected hotel rooms and serviced apartments before release to guests, maintaining consistent cleanliness and presentation standards.
• Supported team organisation, training and day-to-day staff management.
• Assisted with stock, linen and housekeeping resource requirements.
• Helped improve productivity and address guest concerns through structured follow-up and attention to standards.
• Developed direct operational knowledge of serviced-apartment housekeeping, including the different requirements associated with longer-stay accommodation.

Head Cook at KFC (2021-08 – 2022-02)

• Worked in a high-volume food-service operation with responsibility for maintaining food quality and operational standards.
• Supported kitchen organization and delivery during demanding service periods.
• Maintained food hygiene, cleanliness and safety requirements.
• Developed further experience in teamwork, prioritization and working effectively under pressure.

Housekeeper at Crowne Plaza Belfast, IHG (2019-09 – 2021-07)

• Maintained guest-room cleanliness and presentation standards within a busy international hotel.
• Developed a strong practical understanding of housekeeping procedures, guest expectations and hotel brand standards.
• Worked closely with colleagues and supervisors to achieve daily room-readiness requirements.
• Built the operational foundation that supported subsequent progression into hospitality management.

MSc in Engineering Management – Queen's University Belfast (2021)