Trinity Cook

Enthusiastic and dedicated professional with diverse experience in administration, customer service and sales. Adept at managing tasks efficiently, providing excellent support and leading teams to achieve goals. Eager to contribute my skills and expertise to a dynamic work environment and looking to work for a company that will allow me to develop my skills and potential.

Supervisor - Claire's Accessories

(2025-06 - 2026-04)

• Provided ear piercing services to customers of all ages, ensuring a safe and comfortable experience in line with Claire's hygiene, safety and consent procedures.
• Managed cash handling responsibilities, including operating the till, reconciling daily sales and preparing bank deposits.
• Assisted with open and closing duties, ensuring the store is secure and always ready for business.
• Delegated tasks to team members, ensuring efficient workflow and timely completion of assignments.
• Supervised daily store operations in a high traffic retail environment.

Administrator - Mears

(2021-08 - 2022-01)

• Managed and organised office files, ensuring documents were accurately maintained and easy to retrieve.
• Assisted in scheduling meetings and appointments, coordinating calendars for multiple team members and ensured proper follow up.
• Answered and directed phone calls, responded to emails, and provided general administrative support to the office.
• Assisted with data entry, managing spreadsheets, and maintaining accurate records for various departments.
• Coordinated office supplies inventory and processed orders for restocking when needed.

Sales associate - Build A Bear

(2022-10 - 2023-08)

• Greeted and engaged with customers, offering a personalised service and assistance throughout the bear making process.
• Effectively explained and promoted product offerings, including plush animals, outfits and accessories, therefore driving sales and ensuring customer satisfaction.
• Handled cash and card transactions, ensuring accurate processing and adherence to company policies.
• Maintained store appearance by restocking shelves, organising displays and keeping work areas clean and orderly.
• Assisted with inventory management, including receiving and organising new shipments.
• Collaborated with team members to meet and exceed daily, weekly, and monthly sales goals.

Supervisor - Build A Bear

(2023-08 - 2025-06)

• Lead, motivated and managed a team of sales associates, ensuring high levels of customer service, operational efficiency, and employee satisfaction.
• Oversaw daily store operations, including inventory management, visual merchandising and cash handling.
• Developed and implemented sales strategies to meet and exceed monthly and quarterly sales targets.
• Monitored and assessed store performance, identifying opportunities for improvement and providing training and coaching to all staff members.
• Managed staffing schedules, ensuring adequate coverage during peak times and optimising labor costs.
• Handled customer complaints and feedback with professionalism, resolving issues and turning negative experiences into positive ones.

GCSE - Gateway Academy

Diploma of higher education - Level 3 Business - South Essex College