Trisan Nelson

A dedicated and organised professional with experience in administration, customer service, healthcare support, and fast-paced working environments. Skilled in communication, record management, scheduling, payroll support, and delivering excellent customer care. Experienced in handling confidential documentation, resolving customer concerns, and supporting daily operations efficiently.

Confident using Microsoft Office and working within busy team environments while maintaining professionalism and attention to detail.

Online Host at More Hope Today TV (2026-01 – Present)

Deliver engaging scripted presentations that combine evidence-based oral health education with biblical principles, ensuring clear communication and audience engagement.

Admin Assistant/Care Worker at Prospect Health Living Care (2025-04 – 2026-02)

Provided comprehensive administrative support within a busy office environment, ensuring the efficient day-to-day running of HR and operational processes.

• Reviewed weekly staff rotas to monitor staffing levels and support effective workforce planning.
• Monitored staff handover notes to ensure tasks were completed accurately and maintain continuity of service.
• Reviewed client care plans to ensure documentation remained accurate, up to date and compliant with company procedures.
• Managed shared email inboxes, responding to enquiries and escalating matters to management where appropriate.
• Maintained accurate and confidential employee records in line with company policies and GDPR principles.
• Organised, filed and maintained employee and operational documentation, ensuring records were accurate and easily accessible.
• Supported the onboarding process for new employees by preparing offer letters, employment contracts and onboarding documentation.
• Coordinated pre-employment checks, including Right to Work verification and DBS applications.
• Assisted with recruitment administration by communicating with candidates, arranging interviews and coordinating interview schedules.
• Prepared employment references for former employees and produced contractual amendment letters as required.
• Maintained accurate Excel records of daily staff and client hours to support payroll processing and reduce end-of-month administrative workload.
• Assisted payroll administration by collating employee working hours, contractual changes and client service hours for monthly payroll processing.
• Carried out regular data checks to ensure employee, payroll and operational records remained accurate and up to date.
• Supported monthly and quarterly audits alongside management to ensure compliance with company policies and regulatory requirements.
• Handled confidential employee information with professionalism, accuracy and discretion.
• Worked collaboratively with managers and colleagues to deliver an efficient, accurate and customer-focused administrative service.
• Provided hands-on care when required, including meal preparation and safe medication administration.

Dental Hygienist at The Dentist (2023-03 – 2024-06)

Delivered prophylaxis and scaling and root planing treatments to an average of five patients daily within a fast-paced clinical environment, maintaining high standards of patient care.

• Managed the full prophylaxis recall system, tracking due dates, contacting patients, and ensuring consistent scheduling.
• Prepared and presented quarterly recall and workflow reports to support practice planning and performance review.
• Handled incoming calls, providing accurate information and maintaining a professional front-desk experience.
• Liaised with dentists, medical professionals, and laboratories to coordinate referrals, denture cases, and treatment plans.
• Maintained accurate and up-to-date patient records, ensuring compliance with clinical and data protection standards.
• Assisted dentists chairside during procedures including restorations, root canal treatments, crown preparations, and extractions.

Dental Hygienist/ Front Desk Receptionist at R J Morgan DDS (2021-06 – 2022-10)

• Performed periodontal examinations, prophylaxis, scaling and root planing.
• Took and developed manual dental X-rays in accordance with radiation safety procedures.
• Maintained accurate clinical records, updated patient information, and worked closely with dentists and the wider dental team to coordinate patient treatment and ensure efficient practice operations.
• Performed general administrative duties, including filing, data entry, document preparation, and maintaining office supplies.
• Handled client inquiries and concerns via phone, email, and in person, offering clear guidance on treatments, services, and pricing.
• Maintained accurate and confidential patient records, ensuring quick retrieval and timely updates as needed.
• Assisted with billing, processed payments, and handled insurance claims and patient questions.
• Scheduled and managed patient appointments, maintaining accurate calendars and minimising booking conflicts.
• Uploaded, updated, and organised patient history and documentation in Easy Dental to support smooth clinical workflow.

Bachelor of Science in Dental Hygiene – Northern Caribbean University (2017-08 – 2021-08)