Trisden Mills

David Lloyd Leisure - Business Analyst - FTC

May 2023 – Present

Orchestrated a comprehensive analysis of the current payment process (AS IS), identifying key inefficiencies and areas for improvement. Employed 'AS IS' and 'TO BE' process mapping techniques to visualise and plan the necessary changes, leading to the development and implementation of a streamlined process (TO BE). This strategic approach resulted in a 20% increase in transaction efficiency and significantly enhanced customer satisfaction, marking a pivotal shift in the company's payment operations.
Played a pivotal role in the digital transformation journey of the company by integrating new technologies and optimising existing systems. This initiative not only improved operational efficiency but also positioned the company as a forward-thinking player in the industry.
Facilitated cross-departmental collaboration, bringing together request managers, tennis coaches, and finance administrative staff to understand and enhance the end-to-end tennis netting process. The initiative led to a 15% improvement in process efficiency and significantly enhanced interdepartmental communication and workflow.

Housing 21 - Business Analyst (Contract)

Sep 2022 - May 2023

Led a critical project to overhaul the existing recruitment system, conducting an in-depth analysis to identify gaps and inefficiencies. The project resulted in the implementation of a new system that improved the recruitment process flow, reducing time-to-hire by 25% and significantly enhancing the user experience for both candidates and recruiters.
Coordinated with vendors to ensure seamless data migration and system functionality through API integrations. This strategic coordination minimised downtime and ensured a smooth transition to the new system.
Facilitated stakeholder testing sessions and oversaw the successful system implementation, playing a pivotal role in the customisation and testing phases. The new system was well-received, with stakeholders praising its streamlined processes and improved efficiency.

Ulster University - Business Analyst (Contract)

Apr 2022 - Sep 2022

Conducted a comprehensive evaluation of existing partnership processes within the university, engaging in in-depth stakeholder interviews and process mapping sessions. The analysis revealed several areas for optimisation, leading to a 20% increase in operational efficiency through strategic recommendations.
Synthesised findings into a comprehensive report, offering actionable recommendations to improve partnership processes. These recommendations were instrumental in shaping the university's partnership strategy and enhancing its collaborative efforts.
Presented the findings and recommendations to the head of education and other key decision-makers, contributing to significant strategic decisions that positively impacted the university's partnership direction and overall operational efficiency.

IDS - Business Analyst (Contract)

Jan 2021 - Apr 2022

Played a central role in defining the scope and architecture of a new data warehouse for automotive financing. This initiative significantly improved data accessibility and decision-making speed by 40%, enabling stakeholders to make more informed and timely decisions.
Established and enforced rigorous data governance protocols, ensuring data quality, accuracy, and consistency across the organisation. This not only enhanced the reliability of data-driven decisions but also bolstered the organisation's reputation for data integrity.
Coordinated with IT teams to implement robust security measures, safeguarding sensitive financial data and ensuring compliance with industry standards and regulations. This proactive approach to data security fostered trust among stakeholders and protected the organisation from potential data breaches.

Medivet - Business Analyst

May 2019 - Jan 2021

Led the full project lifecycle for multiple initiatives, translating complex business challenges into actionable solutions. This involved producing detailed process flows and UML diagrams to clarify as-is and to-be processes, making complex challenges more digestible and manageable.
Practiced Agile methodologies, effectively breaking down solutions into sprints and ensuring alignment with the overall product vision. This approach accelerated product delivery by 20% and enhanced the team's adaptability to changes, ensuring projects remained on track and within scope.

RiskIntel – riskintel.io - Business Analyst

Jan 2018 - May 2019

Spearheaded requirements gathering and served as the primary liaison between business units and technical teams. This role was crucial in creating a cohesive environment where clear and actionable documentation was produced, leading to a 15% increase in project delivery speed and stakeholder satisfaction.
Managed risks and suggested areas for enhancement, ultimately promoting business excellence and contributing to a 10% reduction in operational bottlenecks. This proactive approach to risk management ensured that projects were delivered efficiently and effectively, with minimal disruptions.

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