Church Administrator - St Mary's, Eaton Socon, St Neots - St Neots
(2024-10)
- Facilitate day-to-day administrative operations of the church
- Work in close co-operation with the Vicar, the PCC and Elders of the church
- First face or voice of the church to the wider community
- Answer phone and office door
- Book events and manage lettings of the building
- Handle confidential information
- Undertake day to day secretarial and administrative tasks
- Co-ordinate parish communications
- Organise and support liturgical and other parish events
- Assist with correspondence, typing and production of certificates
- Type parish newsletter and notices
- Undertake diary management of parish appointments and events
- Order all church and parish equipment, stationery and maintain office equipment
- Establish and maintain an efficient filing system for parish correspondence and records
- Act as the first point of contact
- Set out, type and print weekly newsletter
- Maintain databases for parish groups and general parish database
- Deal with diocesan surveyors and contractors as appropriate
- Prepare papers and certificates for baptisms, weddings and funerals
- Prepare mass intention sheets and liturgy books as required
- Keep parish records up to date
- Support the parish priest in various activities and work alongside other staff and volunteers
Parish Secretary - St Hugh of Lincoln, Buckden - Buckden
(2023-01 - 2025-07)
This role requires many of the traditional PA skills but also requires the additional skill of dealing with the public in a number of situations including in times of grief. It also requires an enormous amount of discretion in dealing with highly personal information.
- Responsibility for all parish accounts using OPAS
- Meeting and greeting visitors and assisting with their enquiries
- Responsibility for incoming and outgoing correspondence for the Parish Priest and Parish Sister
- Responsibility for timely and accurate publishing of Weekly Newsletter to all parishioners
- Responsibility for producing rotas and Children's Liturgy work
- Liaising with Diocesan and other organisations
- Preparing confidential documents for the Parish Priest
- Dealing with telephone enquiries
Parish Secretary - Transfiguration of Our Lord / St Joseph's
(2005-05 - 2023-01)
This role requires many of the traditional PA skills but also requires the additional skill of dealing with the public in a number of situations including in times of grief. It also requires an enormous amount of discretion in dealing with highly personal information.
- Responsibility for all parish accounts using OPAS
- Meeting and greeting visitors and assisting with their enquiries
- Responsibility for incoming and outgoing correspondence for the Parish Priest and Parish Sister
- Responsibility for timely and accurate publishing of Weekly Newsletter to all parishioners
- Responsibility for producing rotas and Children's Liturgy work
- Liaising with Diocesan and other organisations
- Preparing confidential documents for the Parish Priest
- Dealing with telephone enquiries
Receptionist / Customer Support - Mercedes Benz, Hertford - Hertford
(2006-06 - 2008-09)
This role requires a great deal of efficiency, organisation and initiative especially when dealing with clients who have a complaint or are in distress.
- Front line customer service in person and via phone
- Assisting Clients with sales related matter
- Assisting Clients with service related matters
- Working with Clients when they have complaints to ensure resolution
- Escalating, and resolving where possible, Client issues
PA to Sporting Director and Head Coach - Tottenham Hotspur Football Club
(1998-09 - 2005-05)
Following a successful period as Administrator to the Club Secretary, I was appointed to the post of Personal Assistant to the Sporting Director and Head Coach. My responsibilities were focused on supporting both Senior Managers for the First Team.
- Responsibility for all incoming and outgoing correspondence for the Sporting Director and First Team Coach of Football including highly confidential letters and emails
- Prioritising and screening of incoming correspondence and phone calls to ensure only relevant items are passed for addressees' personal attention
- Ensuring general correspondence, e.g. charity requests, are forwarded to relevant departments based on knowledge and experience of Club processes and policies
- Responsible for arranging diaries, including all business meetings, interviews and personal appointments
- Liaising with overseas clubs/agents and THFC coaching staff to arrange trialist invitations, travel and accommodation
- Liaising with the medical team regarding highly confidential information
- Assisting with the smooth relocation of new players, including accommodation, car leasing, arranging bank transfers and dealing with personal confidential matters
- Meeting and greeting visitors and assisting with their enquiries
- Preparing confidential documents for the Chief Scout
- Organising players/coaches' flights and accommodation
- Liaising with all departments on issues requiring assistance or co-operation
Administrator to Club Secretary - Tottenham Hotspur Football Club
(2004-01 - 2004-07)
Following a period of success within the general administration office I was recommended to the Club Secretary for this role. My initial responsibilities were focused on crucial match day arrangements for the First Team and officials and on the administration of highly personal areas of players' contracts. My responsibilities extended to include full administration support to the Director of Football and frequent support to the First Team Coach.
I also provided support to other Senior Management team members as and when required.
- Responsibility for all incoming and outgoing correspondence for Director Of Football including highly confidential letters and emails
- Prioritising and screening of incoming correspondence and phone calls to ensure only relevant items are passed for addressees' personal attention
- Ensuring general correspondence, e.g. charity requests, are forwarded to relevant departments based on knowledge and experience of Club processes and policies
- Liaising with hotel and travel companies making pre-match and match day arrangements to ensure that the needs of all the players and travelling staff are catered for
- Ensuring new and existing players' medical health scheme contracts are up to date and reflect any changes to them or their dependents. Where necessary communicating with the relevant insurance body i.e. BUPA or the FA Medical Care Scheme
- Responsibility for timely and accurate publishing of Monthly Bulletin to all Senior Management and relevant travel companies detailing fixtures, travel and accommodation arrangements and highlighting any potential match postponements
- Recommended and implemented a new process for fulfilling photo and autograph requests ensuring positive public relations and reducing negative responses without impacting on club staff time
Receptionist / Office Administrator - Tottenham Hotspur Football Club
(2003-09 - 2004-01)
Due to the skills and knowledge displayed as a Match Day Hostess I was recommended for this position to the Head of Human Resources. I was responsible for maintaining appropriate supplies of Club stationery and for the entire process from ordering to invoice sign off. Responsibilities also included preparing and issuing match day staff contracts, the follow up administration and general correspondence.
- Answering incoming telephone calls, determining the purpose of calls, and forwarding calls to appropriate personnel or department
- Answering questions about organization and providing callers with address, directions, and other information
- Welcoming on-site visitors, determining the nature of business, and announcing visitors to appropriate personnel
- Monitoring visitor access and issuing passes when required
- Reviewing stationery stock levels and ordering timely and accurate stock as appropriate ensuring there were no short falls or over stocking of potentially obsolete and expensive stock
- Responding to and quality checking individual requests for personalised stationery
- Proof reading of all Club branded stationery before signing off approval
- Negotiating with suppliers to ensure best possible price and service levels for the Club
- Expediting urgent orders with suppliers and working with them to ensure continued good working relations
Match Day Hostess - Tottenham Hotspur Football Club - White Hart Lane
(1998-09 - 2005-05)
I worked as a Match Day Hostess for 7 years. In this vital customer facing role I was one of the longest serving and senior Match Day Hostesses ensuring the safety and comfort for over 100 guests within the corporate hospitality area. I had sole responsibility for managing the Steve Perryman Lounge and the 15 staff within it and built up the full support and loyalty of the regular guests and of Steve Perryman himself.
The objective of the role was to ensure that guests receive continued first-class treatment to encourage continual renewal of corporate hospitality.
- Providing Customer Service on a personal level based on the knowledge of each guests' requirements to ensure they feel welcome
- Ensuring that the Lounge is set up in accordance with the required seating plans
- Making final checks on the logistical requirements e.g. correct number of programmes for each guest, testing of microphone, temperature control
- Dealing with all guest enquiries e.g. commercial issues, ticket allocation and catering
- Distribution of match programmes and other relevant material
- Recording of any problems and taking action to resolve them
- Liaising with other staff in the Lounge including catering and security to ensure the smooth running of the afternoon or evening
- Proactively and frequently conversing with guests to ensure they are happy with all arrangements
- Providing support for less experienced hostesses on points of procedure
