Twinkle Dutta

Artistic individual with exceptional visualisation skills and eye for design. Creates aesthetically-pleasing compositions to capture clients' vision. Familiar with design trends, sustainable practices and colour theory. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Senior Customer Service Advisor

Amazon, UK

October 2019 – March 2021

• Assisted customers and drivers across the UK, resolving queries and ensuring satisfaction.
• Handled customer complaints and coordinated with relevant departments for accurate information.
• Delivered exceptional support in a fast-paced shipping and delivery environment.

H&M, UK

September 2021 – April 2023

• Specialized in visual merchandising, bringing H&M’s visual identity to life in store displays.
• Arranged sales floors and window displays to align with company guidelines.
• Monitored store KPIs and implemented strategies to achieve business targets.

Sainsbury’s, UK

November 2023 – Present

• Managed and fulfilled customer orders with efficiency.
• Ensured high standards of product selection and customer satisfaction.

MSc International Business Management De Montfort University, Leicester, UK

October 2023 – September 2024

• Modules: Innovation and Technology Management, Critical Management and Organization Studies, Leadership and Change Management.
• Dissertation: "Role of Branding Strategies in Building Positive Brand Perception Among Consumers in Retail: A Study on Sainsbury’s."