Upholding strong client relationships, both with new and existing customers, through the provision of exceptional customer service.
Recognizing potential areas for growth and customer renewals and collaborating with the sales team to facilitate customer onboarding.
Taking a proactive approach to handle escalation tickets, with a focus on prioritizing customer satisfaction and elevating the overall customer journey.
Delivering technical support to customers and ensuring their needs are met and issues resolved.
Education
M.Sc. Information Technology with Business Intelligence Sept 2023
