Ugonna Ebere

Compassionate and recovery-focused Mental Health Support Worker with experience supporting adults with mental health conditions, learning disabilities, autism and complex care needs across hospital and community settings. Skilled in building positive therapeutic relationships, promoting independence, supporting recovery goals and encouraging meaningful participation in daily activities. Experienced working collaboratively within multidisciplinary teams to deliver person-centred, strengths-based care while maintaining dignity, respect and safeguarding standards.

Passionate about empowering individuals to achieve positive outcomes through encouragement, effective communication and compassionate support.

Senior Support Worker - Cygnet Hospital Kidsgrove - Stoke-on-Trent

(2025-05)

• Support individuals experiencing acute mental health difficulties using recovery-focused and person-centred approaches.
• Build positive therapeutic relationships that promote trust, dignity and independence.
• Encourage individuals to identify personal goals and participate in meaningful activities that support recovery.
• Work collaboratively with nurses, occupational therapists, psychologists and other MDT professionals to ensure holistic care.
• Participate in ward rounds and multidisciplinary meetings, contributing updates on individuals' progress.
• Support service users during one-to-one sessions and structured therapeutic activities.
• Promote emotional wellbeing through active listening, reassurance and compassionate engagement.
• Complete clinical observations, risk assessments and accurate electronic documentation.
• Support colleagues during behavioural incidents using Positive Behaviour Support and de-escalation techniques.
• Mentor new staff and promote high standards of compassionate care.

Support Worker / Bank Healthcare Assistant - Exemplar Healthcare – Scotia Heights

(2024-02)

• Support adults with learning disabilities, autism and complex care needs.
• Encourage individuals to develop independence and participate in community activities.
• Promote social inclusion and wellbeing through meaningful engagement.
• Work closely with nurses, therapists and families to achieve person-centred outcomes.
• Maintain accurate care documentation and contribute to care reviews.

Care Assistant - Access Care Solutions

(2023-03 - 2024-04)

• Delivered compassionate, person-centred care within people's homes.
• Supported individuals to maintain independence and achieve daily living goals.
• Built positive relationships with service users and their families.
• Encouraged participation in community and social activities.
• Maintained accurate records and communicated effectively with healthcare professionals.

Support Worker - Little Saints Orphanage - Lagos, Nigeria

(2021-02 - 2023-01)

• Provided emotional and practical support to vulnerable children and older adults.
• Promoted wellbeing through compassionate engagement and structured daily activities.
• Encouraged independence while respecting individual needs and preferences.
• Worked collaboratively with colleagues to ensure safe and effective support.

Pharmacy Assistant - PAX Pharmacy - Nigeria

(2015-05 - 2021-02)

• Supported customers with medication information under pharmacist supervision.
• Developed excellent communication, empathy and interpersonal skills.
• Maintained accurate records and complied with medication safety standards.

MSc - Management Science - Swansea University (2023 - 2024)

BSc - Microbiology & Brewing Science - Nnamdi Azikiwe University (2010 - 2015)