Ujala Rajkumar Yadav

Detail-oriented Financial Crime Compliance Analyst with over 6 years of experience at Santander UK. Expert in Customer Due Diligence (CDD), AML regulations, and risk assessment within both retail and business banking. Proven track record of maintaining 100% accuracy in case reviews and delivering high-performance results in regulated environments.

CDD Financial Crime Compliance Analyst - Santander UK - Glasgow, UK

(2021-06 - 2024-09)

• Executed comprehensive due diligence for client onboarding, ongoing assessments, and offboarding presentations for business and retail banking.
• Monitored and analyzed complex transactions to identify and escalate suspicious activities in accordance with AML regulations.
• Reviewed retail banking cases aligned with CDD requirements to track and prevent financial crime exposure.
• Raised internal reports and liaised with advisory functions to ensure actions remained within the firm's risk appetite.
• Achieved 100% accuracy in case reviews and contributed to process improvements that increased team KPIs.
• Maintained up-to-date knowledge of fraud risk trends, regulatory updates, and evolving compliance procedures.

Mortgage Analyst / Customer Servicing Administrator - Santander UK - Glasgow, UK

(2018-06 - 2021-05)

• Provided administrative support to the Sales Team, processing digital and SFI mortgage applications via multiple channels.
• Ensured all mortgage processing adhered to internal policies and FCA regulations.
• Awarded Outstanding Bonus Performance during the COVID-19 pandemic for maintaining high productivity and service standards.
• Improved case management efficiency while delivering excellent customer service within prescribed timescales.

Bachelor of Accountancy - Accountancy - University of the West of Scotland (UWS) (2015 - 2019)