Ujala Yadav

Detail-oriented Financial Crime Compliance Analyst with over six years of experience at Santander UK, specialising in Customer Due Diligence (CDD), Anti-Money Laundering (AML) compliance, and risk assessment. Proven track record of delivering accurate, high-quality case reviews while ensuring compliance with regulatory requirements. Seeking a compliance or analytical role where I can apply my expertise, strong analytical skills, and attention to detail to support effective risk management and regulatory compliance.

CDD Financial Crime Compliance Analyst - Santander UK

(2021-06 - 2024-09)

• Executed end-to-end CDD for client onboarding and off-boarding across retail and business banking sectors
• Analyzed complex transactions and escalated suspicious activity in strict accordance with UK AML frameworks.
• Maintained 100% accuracy in case reviews, directly contributing to process improvements that enhanced team KPIs.
• Partnered with advisory teams to ensure all banking actions remained within the established risk appetite.

NHS Bank Receptionist (Part-Time) - NHS Greater Glasgow & Clyde

(2021-05 - 2022-09)

• Managed high-volume patient enquiries, acting as a professional first point of contact for the health service.
• Ensured 100% compliance with GDPR and NHS confidentiality protocols regarding sensitive patient data.
• Successfully balanced this administrative role alongside core responsibilities at Santander.

Mortgage Analyst / Customer Servicing Administrator - Santander UK

(2018-06 - 2021-05)

• Streamlined the processing of digital and SFI mortgage applications to support the sales team.
• Awarded the Outstanding Bonus Performance award for maintaining high service standards during the COVID-19 pandemic.
• Ensured accuracy in financial documentation and administrative workflows.

Supervisor - Mother India Restaurant

(2011-06 - 2015-08)

• Managed employee payroll, ensuring accurate recording of working hours, overtime, and timely payroll processing.
• Maintained financial ledgers by recording daily expenses, monitoring operational costs, and ensuring accurate financial documentation.
• Prepared and managed employee rotas, allocating shifts efficiently to meet business demands while maintaining appropriate staffing levels across restaurant operations.

Bachelor of Accountancy - Accountancy - University of the West of Scotland, Glasgow (2015 - 2019)

Higher National Diploma - Hospitality Management - City of Glasgow College (2010 - 2011)