Um K

Qualified Level 3 Sports Massage Therapist and Level 3 Fitness Instructor & Personal Trainer with a strong healthcare background and extensive experience providing person-centred support. I have a strong understanding of human anatomy, physiology, movement and physical wellbeing, with experience supporting mobility, rehabilitation and individual physical needs. My healthcare experience has developed my ability to assess individual needs, recognise changes in physical condition, adapt support appropriately and maintain accurate and confidential records.

I am confident building professional relationships and providing compassionate, respectful and client-focused care. I am passionate about sports massage, physical wellbeing, recovery and helping individuals improve mobility, flexibility and overall quality of life. I bring a professional, reliable and personable approach, with a strong commitment to maintaining high standards of hygiene, safety and client care.

Complex Healthcare Worker - Routes Healthcare

(2025-04)

• Support individuals with rehabilitation, mobility and functional movement, helping promote independence and physical wellbeing.
• Monitor clients' physical condition and recognise changes, adapting support according to individual needs.
• Work alongside nurses and therapists within multidisciplinary teams, developing strong professional communication and collaborative working skills.
• Maintain accurate and confidential clinical documentation and client records.
• Build trusting relationships through compassionate, respectful and professional communication.
• Maintain high standards of infection control, hygiene, safety and professionalism.
• Provide person-centred support based on individual needs, abilities and physical condition.
• Encourage appropriate movement and activity to support functional ability and independence.

Carer - Lotus Home Care

(2024-03 - 2025-03)

• Supported rehabilitation programmes prescribed by healthcare professionals.
• Encouraged independence through movement and daily activity.
• Updated care plans and communicated changes in clients' condition.
• Provided person-centred support tailored to individual needs and abilities.
• Developed strong communication and relationship-building skills through regular client interaction.
• Worked professionally while maintaining client dignity, confidentiality, safety and wellbeing.

Facilities Technician / Porter - Leeds Teaching Hospitals NHS Trust

(2023-05 - 2023-08)

• Safely transported patients using wheelchairs, trolleys, beds, hoists and other specialist equipment.
• Supported nursing staff when transporting patients requiring additional medical support, including ventilated patients and medical gases.
• Reported faulty or damaged equipment and issues affecting safety or cleanliness.

Security Officer - Eboracum Security

(2021-01 - 2022-12)

• Maintained high standards of safety, vigilance and professional conduct.
• Used strong communication and observation skills when dealing with members of the public and colleagues.
• Managed situations calmly and professionally while maintaining a customer-focused approach.
• Worked collaboratively with other professionals and emergency services where required.

Customer Service Advisor - Capita

(2021-10 - 2022-01)

• Dealt with internal and external customer enquiries through telephone, email and web forms.
• Provided clear, professional and customer-focused support.
• Developed excellent communication, listening and rapport-building skills.

Driver - Taskmaster Agency

(2021-08 - 2021-10)

• Multi-drop driver and vehicle checks

Retail Assistant - Abbeys Fashion Ltd

(2011-01 - 2021-07)

• Customer service, sales and stock management.

NVQ Level 3 - Sports Massage Therapy - Leeds City College (2018)

NVQ Level 3 - Fitness Instructing & Personal Training - Park Lane College (2018)

FA Coach Level 1 - Coaching - West Riding County FA (2026)

Level 2 Diploma - Health and Social Care - Realise Training (2026)

Level 2 - Customer Service for Health & Social Care Settings - Learning Curve (2024)

Mentorship Programme - Mentorship - Lotus Home Care (2024)

Care Certificate - Care - Lotus Home Care (2024)

Level 2 Functional Skills - English - Leeds City College (2022)

Level 2 - SIA Door Supervisor & Security Guarding - Talented Training (2021)

Level 2 - Counselling Skills - Learning Curve (2021)