Fraud Advisor - Huntswood, Santander - Hybrid
(2021-10)
- Taking inbound calls and making outbound calls as a fraud customer advisor.
- Providing customers with advice and supporting victims of fraud on how to protect themselves for future reference.
- Resolving customers problems such as fraud, scam and payment queries.
- Safeguarding compromised details and taking the necessary steps to protect customers information.
- Providing a high level of customer service by listening and communicating effectively.
Customer Service Advisor - Lloyds Banking Group (Capita)
(2022-06)
Working within the personal banking department taking inbound calls relating to a wide variety queries. Providing a high level of customer service by listening and questioning to understand the customer's needs
- Assist customers when enquiring about their bills and payments. If required help them to cancel Direct Debits if they feel they were wrongfully set up.
- Allowing customer to feel confident their account is kept safe by the bank
- Liaise with various internal departments such as fraud, online banking and disputes team making sure customers receive an efficient service.
- Using banking processes and FCA guidelines I ensured customers were provided fair outcomes, I also make customers aware of any support by signposting them to our website or other departments they could contact.
- Escalate calls where necessary to the disputes team if a first time fix is not found or book in outbound call backs once further information was received for certain queries.
Warehouse Operative - Greggs
(2021-09 - 2021-12)
- Working full time ensuring orders are ready for dispatch the next day
- Using an order list I sourced products from the warehouse to complete each pallet
- Completing up to 35/40 orders per day
- Bring a key team member supporting others to meet targets
- Be aware of health and safety standards within the warehouse, not leaving items in hazardous places
Office Administration - Karmand Community Centre
(2018-07 - 2018-07)
One week work experience from school
- Photocopying posters, passports and other documentation.
- Filing documents to maintain records.
- Design and edit posters for local events such as Charities at Karmand Centre.
- Reply to queries from centre users via email. Assist other Ad-hoc duties.
